When can I expect to receive my invoice?
You will receive one or more invoices depending on the charges you are supposed to pay as per the booking details. You will receive the invoices for export charges five working days before departure. You can expect the destination charges seven days before arrival.
Sometimes, depending on the local regulation or our local setup, we also send separate invoices for inland haulage and customs clearance and other value-added services that you have requested at the time of booking/during shipment cycle.
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FAQs relacionadas
Why can I not select “Incorrect Payer” when I dispute during a partial payment? How do I make a payment? Can I request a physical invoice via mail? When can I expect to receive a resolution to my dispute? What is a late payment fee? Can I pay my freight invoice in a different currency than that of the invoice? Is there a limit to the number of invoice documents that can be searched for or downloaded at one time? Do I have to add bank account details every time I request a refund? Will I be able to see additional charges that have been included in my total booking cost? Does Maersk accept partial payments? What happens if my dispute is accepted? What if the invoice is incorrect and M/L pulls funds out of my account?Novo no Maersk.com?
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