When can I expect to receive my invoice?
You will receive one or more invoices depending on the charges you are supposed to pay as per the booking details. You will receive the invoices for export charges five working days before departure. You can expect the destination charges seven days before arrival.
Sometimes, depending on the local regulation or our local setup, we also send separate invoices for inland haulage and customs clearance and other value-added services that you have requested at the time of booking/during shipment cycle.
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Why can I not select “Incorrect Payer” when I dispute during a partial payment? Can I request a physical invoice via mail? When can I expect to receive a resolution to my dispute? What is a late payment fee? Do I have to add bank account details every time I request a refund? Will I be able to see additional charges that have been included in my total booking cost? What happens if my dispute is accepted? Can I change my payable party after bookings are placed? Can I apply for credit? Can I request my invoice to be changed if some of the charges were supposed to be billed to my partner? Can I dispute my invoice if I disagree with what I've been billed?Maersk.com 新使用者？
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