Why is data missing from the graph or not up-to-date on the GPS map in Captain Peter?
There are valid reasons for data not being immediately available in Captain Peter:
- Container is not equipped with a transmitting device (2% of our reefer fleet is not RCM-enabled)
- Container is onboard a vessel without satelitte connectivity (e.g. partner vessel or charter vessel)
- Container is not plugged into a power source and/or not turned on
All customers who have purchased the Premium or Integrated package will have the option to request the support team for a manual datalog retrieval if no data is available upon journey completion. Please note this can take time as it needs to be coordinated with resources on ground.
抱歉，發生錯誤
本資訊是否實用？
謝謝您的反饋！
抱歉，我們無法提供進一步協助，請查看下方的相關常見問題。
您沒有找到今天所需的產品，我們深感抱歉
請使用以下選項之一聯絡我們的客戶經驗團隊
線上諮詢
線上註冊與我們的支持團隊成員交談並立即獲得答案。
個案管理
我們的客服專員會盡快處理您的個案。
相關常見問題
Can I get a live demo of Captain Peter? Can I ship cargo with Maersk Go that needs to be kept at a specific temperature? Can I purchase the single Captain Peter datalog download for a single shipment? I have questions or concerns about the data I see in the Captain Peter graph or the notifications I have received - who should I reach out to? Who has access to the data on Captain Peter? Can I track my air cargo? Can my buyers and suppliers also track the cargo? Why can I not see any shipments when I log in to Captain Peter? I have purchased the Captain Peter Integrated package, how do I start integration with the API? What is the retention period of the data available in Captain Peter? How often will the milestones be updated? How can I log in to Captain Peter?Maersk.com 新使用者？
開始使用本公司數位服務操作指南。
聯絡我們
線上聊天
線上註冊可以與我們的客服團隊成員通聯，並在辦公時間內獲得立即答复。
業務諮詢
請聯絡我們，我們會在隨後兩天內予以回复。