I am getting an error message when I try to proceed with an amendment. Why?
Some changes are limited due to operational complications, especially when there are containers linked to the booking. For example, a change of origin or equipment after the container has been pickup is not allowed.
In such cases, specific parameters would be greyed out on the portal. For further support in these cases please contact us by Case Management.
Sorry there was an error
Was this information useful?
Thanks for your feedback!
Sorry we couldn't help more, please review the related FAQs below.
We're sorry you were unable to find what you wanted to today
Please use one of the below options to contact our Customer Experience teams
Chat with us
Contact us and we will respond within the next two working days
Case management
Contact us and we will respond within the next two working days.
Related FAQs
Can I see price details before modifying a Maersk Spot booking? What does a loading guarantee mean for Maersk Spot? Maersk Spot has a loading guarantee, why would I select Rollable? Can I change a contract booking to a Maersk Spot booking or vice versa? What is the compensation fee process and what does a compensation fee cover? I have Maersk Spot bookings to/from the United States of America. Do I still need to cancel and re-book every time I make a change to these bookings? Will I get a “rolling guarantee” with Rollable? Can a Maersk Spot booking be amended? What is a free time and Demurrage and Detention (D&D) offer for Maersk Spot? How much is Maersk going to compensate me in case of rolling a Rollable shipment? What is the process of a penalty fee and what does a penalty fee cover? Can I add/delete/change inland/store door in my Maersk Spot booking?New to Maersk.com?
Step by step guides to get started using our digital services.
Reach out to us
Chat online
Register online to chat with a member of our support team and get immediate answers during official office hours.
Sales enquiries
Contact us and we will respond within the next two working days.