What is the process of a penalty fee and what does a penalty fee cover?
A penalty fee is an amendment, cancellation or a no-show fee. An amendment is considered when there is a change to transport plan such as destination, vessel and voyage, after the booking confirmation has been received.
In the event of cancellation for part of or all the shipment and the cancellation request is submitted no less than seven (7) days before the scheduled estimated time of departure, you will be charged a cancellation fee. In the event of a late cancellation (less than 7 days), a no-show fee will be applied.
In the event of cancellation for part of or all the shipment and the cancellation request is submitted no less than seven (7) days before the scheduled estimated time of departure, you will be charged a cancellation fee. In the event of a late cancellation (less than 7 days), a no-show fee will be applied.
Si è verificato un errore
Queste informazioni sono state utili?
Grazie per il feedback fornito
Spiacenti di non poterti aiutare di più, ti consigliamo di leggere le FAQ qui di seguito.
Siamo spiacenti che non tu non abbia potuto trovare ciò che volevi in questo momento.
Usa una delle seguenti opzioni per contattare i nostri team Customer Experience
Assistenza online
Registrati per chattare con un operatore e ricevere un'assistenza immediata.
Gestione casi
I nostri agenti si occuperanno del tuo caso il prima possibile.
FAQ pertinenti
Can I add or delete containers in my booking? Can I add/delete/change inland/store door in my Maersk Spot booking? Can I change a contract booking to a Maersk Spot booking or vice versa? Can I change the haulage pick up depot/pick up date/cargo load address & cargo load date? Can I remove Rollable from an existing Maersk Spot booking? Can I see price details before modifying a Maersk Spot booking? Can Maersk Spot for US trades be booked via EDI solutions or INTTRA? Can a Maersk Spot booking be amended? Does it mean that Maersk Spot shipments which have not been marked as Rollable will not be rolled? How can I book Maersk Spot using EDI? How do I know if my Rollable shipment get rolled? How do US regulations impact Maersk Spot for US Trades?Sei nuovo su Maersk.com?
Guide dettagliate per iniziare a utilizzare i nostri servizi digitali.
Contattaci
Assistenza via chat
Registrati per chattare con un operatore e ricevere un'assistenza immediata durante gli orari di apertura.
Richieste commerciali
Non esitare a contattarci. Saremo lieti di risponderti entro due giorni lavorativi.