How and when will the phase-in occur, and when will it be complete?
The network began phasing-in on 01 February 2025. The phase in will not impact or change the way you and our other customers engage with us for orders, documentation and invoice management (via Maersk.com) or customer support.
A physical phase-in and phase-out of this scale is complex and has and continues to require comprehensive preparation work. As such there will be a transition period where we will phase out and phase in vessels to match the structure of the new network design. We can confirm that:
- All cargo that sailed out of Asia (on Asia services) and out of Europe (for Transatlantic services) prior to 1 February was, in alignment with MSC, 2M cargo until the vessels complete their roundtrip.
- All cargo loaded on sailings from head haul region commencing from 1 February and onwards will be Gemini sailings.
- During the period from 1 February until end of June, there will be some overlap between the networks, depending on the geographical market, until all roundtrips are finalized.
Our goal is to deliver a smooth operational transition. We will ensure clear upfront communications during booking stage on how your cargo will be managed by us during the transition period.
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