What are my options if I want to divert my cargo?

We highly value the strong collaboration from customers to avoid further operational congestion and delays by working with the Maersk teams to re-direct shipments to other destinations.

Throughout this crisis we have offered several options to divert and handle cargo, applicable to both shipments on water as well as bookings with cargo still at origin. Included in this is a free Change of Destination (COD) offer – including our waiver of all additional handling and freight charges – and no cancellation fees on active bookings.

For shipments to and from Russia and Belarus, these options will expire end May 18 and the interim stop of the Detention and Demurrage (D&D) clock, where the D&D responsibility lies with Maersk, ended March 31.

For shipments to and from Ukraine, both the free COD offer, no cancellation fee and the interim stop of the Detention and Demurrage clock, where the D&D responsibility lies with Maersk, still remain applicable.

Sorry there was an error
Was this information useful?
Thanks for your feedback!
Sorry we couldn't help more, please review the related FAQs below.
We're sorry you were unable to find what you wanted to today
Please use one of the below options to contact our Customer Experience teams

Chat with us

Contact us and we will respond within the next two working days

Case management

Contact us and we will respond within the next two working days.

New to Maersk.com?

Step by step guides to get started using our digital services.

Reach out to us

Chat Online

Chat online

Register online to chat with a member of our support team and get immediate answers during official office hours.
Email US

Sales enquiries

Contact us and we will respond within the next two working days.
Local Information

Find your local office