Which documents are required to submit the claim?
Customers who have purchased any of the Value Protect packages will be required to provide only the following documents to file a claim:
Commercial invoice, letter of protest and colour photos. In some cases, we might require an independent surveyor’s report to show the extent of the damage.
Sorry there was an error
Was this information useful?
Thanks for your feedback!
Sorry we couldn't help more, please review the related FAQs below.
We're sorry you were unable to find what you wanted to today
Please use one of the below options to contact our Customer Experience teams
Chat with us
Contact us and we will respond within the next two working days
Case management
Contact us and we will respond within the next two working days.
Related FAQs
What happens in case of General Average? Will I have to provide a bank guarantee or other documents? Why would I need to worry about the safety of my cargo when I ship with Maersk? Can I protect my cargo financially against accidental damage during its cold journey with Maersk? When can I add Value Protect to my booking? Can Value Protect be applied to all commodities? If I have insurance already, why should I buy Value Protect? How will I receive an invoice for Value Protect? Why do I need to provide Average Bond, if Maersk will be placing security on my behalf? Can I purchase Value Protect for Break Bulk cargo? What happens if the repair costs exceed the protected limit? Is Value Protect insurance?New to Maersk.com?
Step by step guides to get started using our digital services.
Reach out to us
Chat online
Register online to chat with a member of our support team and get immediate answers during official office hours.
Sales enquiries
Contact us and we will respond within the next two working days.