Shipping to and from New Zealand

Cut-off Export - Auckland

Cut-off Export - Lyttelton

Cut-off Export - Napier

Cut-off Export - Nelson

Cut-off Export - Port Chalmers

Cut-off Export - Metroport Auckland

Cut-off Export - Tauranga

Cut-off Export - Timaru

Wellington

We are unable to offer an alternative ocean product from Wellington though accept cargo through Napier as departure port. Empty equipment will be available in Wellington for exports basis availability.

Notes

1. DG Declaration Submission Deadline for Approval is 3 working days prior Loadlist Info Deadline
2. DG Final Certificate Deadline is 1 working day prior Loadlist Info Deadline

Country: New Zealand
Direction: Export
Effective Date: 1 July 2024
Expiry Date: Until further notice
Free time: Calendar days
Currency: NZD
Invoiced: Per container, per calendar day, per container type
Application: The free time and charges applied will be those in place in the origin price calculation date (PCD)

Freetime: “Free Time” is the period agreed between the Carrier and the Merchant for which Demurrage & Detention shall not be paid by the Merchant.

Combined D&D: Compensation payable when the Merchant holds Carrier’s Container beyond the agreed amount of Free Time for the combined period inside and outside the terminal, port, or depot.

Terminal Storage: Compensation for utilizing the port, terminal or depot facilities beyond the agreed amount of Free Time. Port storage is not included into combined demurrage and detention tariff and will be recovered from customers via Maersk where relevant (i.e customer requested cargo rollings) 

• Please note above charges are exclusive of GST
• Above tariff does not apply to SPOT bookings. Spot terms and conditions are documented online at time of booking
• NOR will be charged as DRY equipment
• The free time period for shipments ex Auckland Metroport is 14 days for all container types. Counting from day when empty container has been picked up from the Agent (gate out date) to day when laden container has been loaded from the terminal in Tauranga to the vessel.

Re-use containers

Customers eligible for container re-use will need to place their request through Matchbox. Export detention calculation will begin from the request date.

Public Holidays and Free Time

Maersk will offer extended import and export demurrage & detention free time during Public Holidays. This concession only applies where Public Holidays fall within a customer's agreed free time period and in such cases, the free time will be extended to include these days. Please refer to the Local holidays information in the Overview tab.

Below you will find a summary of the procedures required for booking an export container from New Zealand with Maersk.

Bookings

We recommend that you see our online business services to book and conduct your business with us as this is the fastest and most efficient and effective way to work with Maersk globally.

Booking procedures

We are happy to take your bookings in any of the following ways.

• Booking via maersk.com or Inttra
• Telephone 0800 600REF or 0800600DRY (from within New Zealand)*
• Email (nz.export@maersk.com)*

*Note : a Manual Booking Fee (MBF) will apply for bookings received via email or telephone

We will need the following information when taking your booking:

• Customer name and contact
• Vessel and voyage you wish to ship on
• Load port and final destination of cargo
• Quote / Contract number
• Number and type of containers to be booked
• Commodity details
• Any special requirements e.g. OOG cargo dimensions, hazardous cargo details, etc.

Should you have any questions about your booking, the export customer services team at Maersk New Zealand will be happy to help you.

Container releases

When you have made a booking, you no longer need to contact the export customer service department to be able to pick up the empty container(s). Container Release information is automatically sent via EDI to the depot, when your booking is confirmed or amended. Once the shipment is packed, you will need to ensure the fully packed container is returned to the port before the service cut-off arrives.

Documentation

Please find following an outline of the correct communication channels for all Export Documentation matters.Note a Manual Documentation Fee (MDF) will apply to Shipping Instructions received via Email.

E-Commerce data submission

First and foremost, we have extensive electronic data submission options, ranging from our first class facility on maersk.com through to full EDI. Many of our customers prefer electronic options, with 90% of customers submitting their Shipping Instructions on-line.

Manual data submission

If you submit your Shipping Instructions (SI) manually, below are the email channels to use.

• First SI submission – email to MNLGSCIDX@maersk.com
• Amendment requests to first SI submission – email to MNLGSCAMD@maersk.com

The correct format to submit your SI manually, is a PDF attached to the email. Please do not submit your SI within an email attached to an email. It will not be recognized. The PDF must be attached to the immediate email you are sending.

Please clearly indicate on your amendment requests, the information that is to be amended. Old data / New data is the most preferable method. This will help keep the processing turn time to a minimum and avoid extra communication and delay.

If you submit an updated SI, with no notation to indicate the changed details, it will not be processed. If the amendment cannot be processed, for any reason, you will be notified by auto-mated email.

Please also note, MNLGSCIDX and MNLGSCAMD are receiving emails only. You will not receive a reply from these email addresses. If you have any questions regarding documentation, you will need to direct it to the customer service team you usually correspond with e.g. nz.export@maersk.com

Alerts

Verify Copies (of your Bill of Lading or Waybill) will be posted to the web, once the Shipping Instruction or Amendment has been processed. You can sign up for Alert messages to be sent to you, to inform that the Verify Copy is ready for you to view. For those that choose not to receive Verify Copies, you can similarly receive Alert messages to inform your Bill of Lading or Waybill is ready.

We recommend you sign up to receive these Alert messages. This will mean you do not need to keep checking the status on the web. Plus you will receive the Verify Copy as a PDF attachment in the email Alert message.

Application of Transport Document Amendment Fee

If you submit your shipping instruction early and require changes prior to the vessel sailing date, we will process these changes without applying the AMF.

The Transport Document Amendment Fee (AMF) will subsequently be applied for any change requests received post vessel sailing date, the Shipped on Board date. These changes may include payment terms, cargo description, piece count, weight and address details; and AMF is applied on a ‘per instruction’ basis, meaning an amendment instruction may contain a number of items to be amended in the same request.

Equipment

There is no acceptance of 45’ containers into New Zealand. Only 20’ and 40’ containers will be accepted.

Weight and Measurement Limits

The majority of New Zealand transport providers have the permits to transport 30.5 metric ton containers, including the container weight. Some specialist providers do have the ability to transport more. If required you can consult with your destination transport as well as consult the New Zealand Transport Authority website for more information.

Rail

The rail network in New Zealand, which is run by KiwiRail, has wagon limits between 25-35 metric tons, including container weight. For Metroport service limits are 32.5 for 20’ containers and 35 metric tons for 40’ containers, including the container tare weight. Containers which are above 25 metric tons also attract an additional overweight fee. For more information please visit the following website.

Special Cargoes

Maersk does not accept LCL exports.