Shipping to and from New Zealand
Your complete guide to shipping to and from New Zealand. Find the right route, get Maersk office locations, discover local solutions, payment options and more.
Local information
Maersk Go pin: 0011
Maersk Go contact email id:
maerskgosupport@maersk.com
Import related queries:
nz.import@maersk.com
Export related queries:
nz.export@maersk.com
Sunderland Street
Auckland
New Zealand
Norwich Quay
Lyttelton
New Zealand
Breakwater Road
Napier
New Zealand
8 Vickerman Street
Port Nelson
PO Box 844
Nelson 7040
New Zealand
P.O.Box 8
Port Chalmers
New Zealand
Post Bag 1
Mount Maunganui 3030
New Zealand
Timaru
New Zealand
With over twenty years of local presence in New Zealand and connections to eight of the country’s ports, we combine local knowledge, excellent service, unmatched stability and the world’s largest shipping network to connect New Zealand businesses to the world.
Whether your cargo is regular, reefer or oversized, with almost 3,000 port-to-port combinations to and from New Zealand, north and southbound services, and more than 190 shipping services worldwide, your key markets are just a short hop away.
Useful information
Get up-to-data local information about holiday periods, charges, payment services, procedures and restrictions, and more.
Maersk web print agreement
You may begin to receive your bills of lading online through our online documentation service. In doing so you will experience faster turnaround, no phone/fax costs, 24/7 access, a central repository which can be accessed by your entire organization, fast verification & approval, and print original documents at your own premises. To do so you must first sign a Transport Document Print agreement and mail the original to:
Maersk New Zealand Ltd
Box 90616
Auckland 1010
New Zealand
If you require more information on our electronic solutions feel free to send an email to Customer Services: nz.export@maersk.com
Document alerts
When you sign up for Document Alerts you will receive an email advising you that your verify copy, original bill of lading or seaway bill has been posted to Maersk.com as soon as it becomes available.It is also possible from an Import perspective to sign up to receive alerts for Arrival Notices and ETA Notifications.
Below are the most common local charges we have in New Zealand, they are all subject to change and valid until further notice. Should there be any discrepancies between below and the Carrier’s tariff, the tariff shall prevail.
Please also visit our Global Surcharge Definition Glossary
Area | Charge Code | Charge Name | Description | Tariff | Payterm |
---|---|---|---|---|---|
Area
Booking
|
Charge Code
CED
|
Charge Name
Change of Destination - Restow
|
Description
This is a service provided by carrier upon the customer’s request to amend the destination/delivery after a container is gated in at the port of origin, but prior to the arrival at the port of discharge. Applies upon confirmation of the acceptance of the extra costs associated.
|
Tariff
On request
|
Payterm
Destination
|
Area
|
Charge Code
COD
|
Charge Name
Change of Destination Service
|
Description
Surcharge applicable for changing the immediate Port of Discharge of a shipment. Change of Destination must be advised no later than 72 hours prior to cargo arrival at Port of Discharge. COD requests received less than 72 hours before shipment ETA at discharge port will be rejected. Upon approval of customer's request for Change of Destination, shipment will be re-priced based on revised destination, surcharge applied and new freight invoice will be issued.
|
Tariff
300 USD per container
|
Payterm
Freight
|
Area
|
Charge Code
CLL
|
Charge Name
Cancellation Fee
|
Description
Applied to any non-spot* and non-contract product** bookings which are cancelled, reduced or transferred (at customer’s request), within the 12 – days period immediately prior to the vessel’s Estimated Time of Departure (ETD) at all New Zealand load port.
*For SPOT – please refer to SPOT terms and conditions. **For Contract products—the cancellation fees as per the terms and conditions of those contracts will apply. |
Tariff
185 USD per container
|
Payterm
Origin
|
Area
|
Charge Code
MBF
|
Charge Name
Manual Booking Fee
|
Description
Applicable to all booking requests made via manual booking channels (email and telephone). Where a shipment is both booked and documentation submitted via manual channels, both MBF and MDF will apply.
|
Tariff
100 USD per bill of lading
|
Payterm
Origin
|
Area
Cargo related (third party)
|
Charge Code
INE
|
Charge Name
Inspection Fee - Export
|
Description
A charge to cover the costs related to inspection of cargo or container. Typical scenarios would be: outside surveyor, customs requirements, X-ray veterinary inspection, inspections for certain certificates etc. The charge includes additional moves needed to perform the inspection and it covers the cost of the certificate to be issued, if required, when the Inspection is done for certification.
|
Tariff
At cost
|
Payterm
Origin
|
Area
|
Charge Code
INI
|
Charge Name
Inspection Fee - Import
|
Description
A charge to cover the costs related to inspection of cargo or container. Typical scenarios would be: outside surveyor, customs requirements, X-ray veterinary inspection, inspections for certain certificates etc. The charge includes additional moves needed to perform the inspection and it covers the cost of the certificate to be issued, if required, when the Inspection is done for certification.
|
Tariff
At cost
|
Payterm
Destination
|
Area
Container
|
Charge Code
CSO
|
Charge Name
Container Shifting Origin
|
Description
This charge is for additional operational expenses due to extra container moves for reasons like re-stacking because of change of destination or vessel or moving of container from load stack to gate. It does not cover moves for inspections, or to enable ad hoc stuffing/stripping. These are already included under the charges for those respective services.
|
Tariff
At cost
|
Payterm
Origin
|
Area
|
Charge Code
LGE
|
Charge Name
Late Gate Service - Export
|
Description
The service of allowing containers to be gated in after the cut-off time (CY closing) and loaded on the scheduled vessel/voyage. The charge will not apply if the late gate is arranged for the carrier’s convenience. This service is subject to the Carrier’s operational feasibility.
|
Tariff
At cost
|
Payterm
Origin
|
Area
|
Charge Code
PQC
|
Charge Name
Premium Quality Container
|
Description
Surcharge applicable to the use of a specific quality of container including, but not limited to, food grade, dairy grade, flexi grade containers. Surcharge includes the cost of inspection and preparation of empty container to meet Premium requirements as outlined by relevant industry regulations.
|
Tariff
200 USD per container
|
Payterm
Origin
|
Area
|
Charge Code
SPE
|
Charge Name
Container Stuffing Service
|
Description
This service covers ad hoc stuffing needed within the terminal area.
The service may be triggered due to customs requirements, damage to the container etc.
It does not cover regular stuffing or other services done offsite at Container Freight Stations.
|
Tariff
250 USD per 20FT
500 USD per 40FT
|
Payterm
Origin
|
Area
Documentation
|
Charge Code
AME
|
Charge Name
Transport Document Amendment Fee – Export
|
Description
Fee is applicable to any amendments requested after a Bill of Lading has been issued at Origin, if the cargo has already been loaded onto the deep sea voyage ex New Zealand. Amendments requested prior to cargo loading deep sea will not incur AMF fee.
|
Tariff
25 USD per bill of lading
|
Payterm
Origin
|
Area
|
Charge Code
AMI
|
Charge Name
Transport Document Amendment Fee – Import
|
Description
Fee is applicable to any amendments requested at destination office or any other office, after a Bill of Lading has been issued.
|
Tariff
25 USD per bill of lading
|
Payterm
Destination
|
Area
|
Charge Code
BLE
|
Charge Name
Transport Document Issuance Service – Export
|
Description
Fee to provide a second set of Bills of Lading. Covers both the issuance of Bills of Lading in a different location from origin as well as re-issuance needed for other reasons.
|
Tariff
30 USD per bill of lading
|
Payterm
Origin
|
Area
|
Charge Code
BLI
|
Charge Name
Transport Document Issuance Service – Import
|
Description
Fee to provide a second set of Bills of Lading. Covers both the issuance of Bills of Lading in a different location from destination, as well as re-issuance needed for other reasons.
|
Tariff
30 USD per bill of lading
|
Payterm
Destination
|
Area
|
Charge Code
HBL
|
Charge Name
House Transport Document Service
|
Description
A service provided by the carrier to perform additional administration when a forwarder issues a House Bill of Lading. More specifically, the carrier will issue an Original Bill of Lading (B/L)/Transport Document (TPDOC) based on the House Bill of Lading documentation provided by the forwarder. In addition, if applicable the carrier will file the actual details with the US Customs.
|
Tariff
100 USD per bill of lading
|
Payterm
Origin
|
Area
|
Charge Code
MID
|
Charge Name
Mis-declaration fee – origin
|
Description
This is a penalty charge imposed for the Shipper for misdeclaration of cargo, for example misdeclaration as Non-Dangerous instead of Dangerous cargo or misdeclaration of dimensions of Out of Gauge cargo
|
Tariff
5000 USD per container
|
Payterm
Origin
|
Area
|
Charge Code
MDF
|
Charge Name
Manual Documentation Processing Fee
|
Description
Applicable to all Shipping Instructions documentation submitted via manual channels (email and posted mail). Where a shipment is both booked and documentation submitted via manual channels, both MBF and MDF will apply.
|
Tariff
100 USD per bill of lading
|
Payterm
Origin
|
Area
|
Charge Code
OCG
|
Charge Name
Origin Certificate Charge
|
Description
This service covers Certificates issued regarding vessel age, vessel conditions etc, in-house ML certificates at Origin. It does not cover certificates issued as part of an inspection (for example veterinary certificate).
|
Tariff
100 USD per bill of lading
|
Payterm
Origin
|
Area
|
Charge Code
SWC
|
Charge Name
Switch Transport Document Service
|
Description
The carrier provides a service to 'switch' transport documents (Bills of Lading) by issuing a 2nd set of documents for the purpose of showing to new parties. A 'switch' is used to prevent the shipper from being visible to the ultimate buyer and protects the interests of the cargo intermediary. This service is applicable upon customer’s request. Service is applicable upon the customer’s request.
|
Tariff
60 USD per bill of lading
|
Payterm
Origin
|
Area
|
Charge Code
TLE
|
Charge Name
Electronic Cargo Release Service – Export
|
Description
Also known as 'Telex' or 'Express' release. Allows cargo release upon proof of identity of the receiver as consignee, provided 1 or all 3 of the original Bills of Lading (depending upon the bill types) have been surrendered by the Shipper/Consignee, or an authorised agent of the shipper/consignee, at a Maersk office location other than the Maersk destination office. Maersk office where the Bills of Lading have been surrendered will inform the Maersk destination office and allow the release. Service is applicable upon the customer’s request.
|
Tariff
30 USD per bill of lading
|
Payterm
Origin
|
Area
|
Charge Code
TLI
|
Charge Name
Electronic Cargo Release Service – Import
|
Description
Also known as 'Telex' or 'Express' release. Allows cargo release upon proof of identity of the receiver as consignee, provided 1 or all 3 of the original Bills of Lading (depending upon the bill types) have been surrendered by the Shipper/Consignee, or an authorised agent of the shipper/consignee, at a Maersk office location other than the Maersk destination office. Maersk office where the Bills of Lading have been surrendered will inform the Maersk destination office and allow the release. Service is applicable upon the customer’s request.
|
Tariff
30 USD per bill of lading
|
Payterm
Destination
|
Area
Invoice
|
Charge Code
PAD
|
Charge Name
Payer Amendment Fee - Destination
|
Description
Charge applicable for change of prepaid payer or payments terms after the first prepaid invoice
|
Tariff
40 USD per bill of lading
|
Payterm
Destination
|
Area
|
Charge Code
PAO
|
Charge Name
Payer Amendment Fee – Origin
|
Description
Charge applicable for change of collect payer after the ETA of the final vessel
|
Tariff
40 USD per bill of lading
|
Payterm
Origin
|
Area
VGM
|
Charge Code
WDF
|
Charge Name
Weight Discrepancy Fee
|
Description
Charge is applicable if
1)There is a Discrepancy between VGM and weight declared in shipping instruction (Shipping instruction weight + Container Tare weight), or
2) Declared VGM exceeds Max Gross Weight of the container as per “Container Safety Convention Plate” (excluding Shipper Owned Container), or
3) Declared VGM is less than Tare Weight of the container.
|
Tariff
100 USD per container
|
Payterm
Origin
|
Disclaimers:
- The effective and expiration date of these service fees are as per Carrier’s Tariff.
- Should there be any discrepancies between this document and the Carrier’s Tariff, the Tariff shall prevail
- All services are always subject local regulations and to Carrier’s agreement. Carrier reserves the right to reject a request for operational reasons
- The charges/fees are exclusive of Goods and Services Tax (GST) where GST is applicable in respect of the services provided.
2024 Public Holidays and Free Time
Maersk will offer extended import and export demurrage & detention freetime during Public Holidays. This concession only applies where Public Holidays fall within a customer's agreed freetime period and in such cases, the freetime will be extended to include these days.
Date | Day | Description |
---|---|---|
Date
01/01/2024
|
Day
Monday
|
Description
New Year's Day
|
Date
02/01/2024
|
Day
Tuesday
|
Description
Day after New Year's Day
|
Date
06/02/2024
|
Day
Tuesday
|
Description
Waitangi Day
|
Date
29/03/2024
|
Day
Friday
|
Description
Good Friday
|
Date
01/04/2024
|
Day
Monday
|
Description
Easter Monday
|
Date
25/04/2024
|
Day
Thursday
|
Description
Anzac Day
|
Date
03/06/2024
|
Day
Monday
|
Description
King's Birthday
|
Date
28/06/2024
|
Day
Friday
|
Description
Matariki
|
Date
28/10/2024
|
Day
Monday
|
Description
Labour Day
|
Date
25/12/2024
|
Day
Wednesday
|
Description
Christmas Day
|
Date
26/12/2024
|
Day
Thursday
|
Description
Boxing Day
|
US Food and Drug Administration Biosecurity Regulations
New rules are being implemented from 12 December 2003 by the US FDA (Food and Drug Administration) that require all domestic and foreign facilities that manufacture, process, pack or hold food (as defined in the regulation) for human or animal consumption in the USA to register with the FDA.
They will, at the same time, introduce rules requiring the goods be declared prior to arrival (at least four hours before, but not more than five days prior to arrival).
Below is a link to articles that explain the new rules in full and highlight everything that shippers need to know.
Experience our new and enhanced cargo booking
Now with instant booking confirmation.
In our continuous effort to offer you a simpler and easier digital booking experience we are pleased to present to you our new booking solution on Maersk.com.
You can now have your cargo booking request confirmed within seconds. In addition, you get greater visibility of sailing options with available vessel space, a list of depots with empty containers to choose from, and a choice of relevant value-added services. And you can now book from any device.