Shipping to and from Indonesia

To avoid unnecessary delays and costs it is essential that you have paid your invoice in full by the due date. Payment 2 days prior to ETA is recommended in order to avoid delay.

ePayment will enable easier and faster access to pay your invoices.

• Do not need to send Payment Proof anymore.
• Automatically get payment confirmation mail (Official Receipt) sent to your mailbox or in MyFinance once payment settled.
• Instant online B/L release with minimal paperwork (for e-BL customers)
• Instant DO release to terminal (payment made prior vessel arrival & already registered on Yearly CGL (Container Guarantee Letter) with BL type SeawayBill/OBL has been surrendered)
• As easy as online shopping from your own home.
• Manage your account online 24/7 - View, print, dispute and pay your invoices any time anywhere! Get started now with MyFinance on Maersk site.

How to use ePayment feature?

Please find the guidance below

1. Log In to maersk.com
2. Choose MANAGE & click MyFinance.
3. Go Select invoices and click on "PAY" button for Internet Banking or Bank Transfer.
4. Tick “I accept the terms and conditions” then you can click “Proceed to Pay”
5. You will be redirected to DOKU page, and you can pay through 2 Payment Method. Please choose the bank according to your convenience to get VA Number
1. ATM/Bank Transfer (Virtual Account): Mandiri, BRI, Permata Bank, CIMB Niaga, Danamon, BNI, Maybank
2. Internet Banking: Bank Muamalat
6. We encourage you to ensure choose “Real Time” transaction with admin fee IDR 6,500 in order received your payment in real time in our account.
7. Pay in the SAME AMOUNT as per stated in payment instruction.
8. Payment status on My Finance will be changed to “Payment Started” and invoices will stay on “Open Invoices Tab”.
9. If you forgot VA number you could retrigger the VA before 48 hours or even after the VA expired after 48 hours multiple times, by ticking on the invoices that already in “Payment Started” status, and then click “Pay”, you will redirect to pop up page, and then click “Continue with all invoices”, so that you will redirect again to Doku page to retrigger the new VA.
10. Check your MAILBOX (INBOX/SPAM), you will get Payment Confirmation mail from us INSTANTLY! from noreply@maersk.com.

Note for epayment:
- For different bank transfer using SKN, we will follow Bank Indonesia kliring cut off time for settlement.
- For shortpaid or payment that have different amount with the invoice, you can use the manual payment channel.

Short payment

For short paid or payment that have different amount with the invoice, you can use the manual payment channel.

*) Note: payment in USD is only intended for overseas customer. All local (Indonesia) customers are mandated to do payment in IDR as per BI (Bank of Indonesia) regulation.

Note for manual payment: For same day freight release, we are recommending to always provide BL or Invoice number in your payment slip / remittance advice & email to id.export@maersk.com or id.import@maersk.com by 4:30 PM Indo time for processing.

The rate of exchange applied to invoices reflects Maersk’s cost of sourcing foreign currency from the FX markets.

Maersk uses the rate of exchange at the prevailing conversion rate on the date of issuing the first invoice for the shipment in question. The same conversion rate will be applied to any subsequent invoice(s) issued in relation to the same shipment. For import detention and demurrage invoices, Maersk will convert the currency based on the last available rate of exchange on the invoice creation date.

For further questions or concerns, please refer to Maersk’s standard Terms and Conditions.

If you want to dispute a payment or invoice, you can do so quickly and securely through MyFinance.

Benefits

• Easy to raise dispute. The new experience lets you fill up the details needed, and let our finance team review your dispute faster.
• Easy to track. The new design will let you know the status of the dispute i.e. whether a dispute is accepted, rejected or is in-progress.

Your dispute will be logged immediately, and our Dispute team will resolve it as soon as they can.

How to raise a dispute

1. Click Account located at the top right corner of the home page and Login.
2. Click Manage in the top menu and click Go to MyFinance in the drop-down.
3. In MyFinance, click on Open Invoices tab.
4. In Open Invoices tab, you will get an overview of your invoices.
5. You can dispute an invoice by clicking on the Notepad icon.
6. If you want to dispute more than one invoice, select invoices, and click Mass Dispute button at the bottom of invoice table.
7. Dispute form will open, select dispute reason from drop down.
8. Fill in mandatory details and click on Submit. 

Standard Turnaround Time

Time taken to resolve the disputes along with promise to pay (where are invoices are correct) is in 5-7 working days range.

Please kindly find below procedure to process the refund:

1. Container Deposit
• Request transfer to shipper or consignee account
• Customer Refund Request Letter (print using head letter of consignee / shipper)
• Payment proof
• Original SP2
• EIR
• Request transfer to EMKL or third party account
• Power of attorney (surat kuasa) from shipper or consignee (print using head letter of consignee / shipper) to EMKL/forwarder.
• Customer Refund Request Letter (print using head letter of EMKL/forwarder)
• Original SP2
• EIR
• Payment proof.
2. Others
• Request transfer to shipper or consignee account
• Customer Refund Request Letter (print using head letter of consignee / shipper)
• Payment proof / receipt from depot (for detention refund)
• Request transfer to EMKL or third party
• Power of attorney (surat kuasa) from shipper or consignee (print using head letter of consignee / shipper).
• Customer refund request (print using head letter of EMKL/forwarder)
• Payment proof / receipt from depot (for detention refund)

Additional Notes

• We only can transfer the fund if there’s no pending invoices (outstanding under respective party (shipper / consignee’s account/EMKL/forwarder).
• Power of attorney (surat kuasa) should be printed under company head letter by stated Bank Details with Bank Account number and Full Bank Name (example: Bank Central Asia for BCA or Bank Negara Indonesia for BNI etc) along with stamp duty (Materai) IDR 10.000.
• We are not accepting any personal bank account number, hence please provide your company bank account number.
• Minimum refund could process USD 3.

Submit All Document

Please submit all hardcopy documents to following address

• Maersk Indonesia – Account Receivable Team

International Financial Center Tower 2, 40th Floor
Jl. Jend. Sudirman No.Kav 22-23,
Jakarta Pusat 12920

Please also send softcopy documents to

• BAN021@maersk.com
• INAREFUND@maersk.com

Submit Your Refund Request via MyFinance

Payments marked as Overpayment and Duplicate payment will be listed under the Refunds tab, which customers could request for Refunds through MyFinance. 
Click here to see the advisory, or click below PDF guidance to see the steps