Shipping to and from Mauritius
Your complete guide to shipping to and from Mauritius. Find the right route, get Maersk office locations, discover local solutions, payment options and more.
Import
Get up-to-date local information about import procedures and restrictions, demurrage and detention, container drop-offs and more.
Aligned with the implementation of our Online Self Service delivery order , we are coming forward with some simplifications in the process at counter.
Your dedicated customer service agent is also reachable via mu.import@maersk.com or mu.export@maersk.com for any additional assistance.
Self Service Delivery Order via www.Maersk.com:
To ensure that your online releases requests are successful, it is mandatory to fill in fulfil below requirements:
- Shipment release is completed.
- Consignee’s authorisation letter to be uploaded where applicable.
- Payment has been processed at both Origin and Destination.
- Broker name is updated under ‘Release Container to’ filed.
Counter Release:
In case shipment is updated as ‘Negotiable Shipped’, the following criteria must be complied with for a smooth release:
- Send the Proof of payment to the Finance team (safhtfrc@maersk.com). It is important that the proof of payment is well referenced with the invoice number/BL number for ease of handling.
- Endorsed BL as per endorsement rule, surrendered at counter at least 2 hours prior to submitting request for release of Deliver Order (DEOR).
- Authorization letter duly stamped and signed by owner of cargo. The broker code/name is to be clearly mentioned.
Shipments consigned to an Individual:
- Deposit (applicable only for shipments consigned to an individual).
- National ID card / Passport (applicable only for shipment consigned to an individual).
- The shipment is to be paid in full including demurrage charges, if applicable.
Our payment application Turnaround Time:
Type of payment via bank | Proof of payment required | Turnaround Time to process payment |
---|---|---|
Type of payment via bank
Cheque deposited in Maersk Account
|
Proof of payment required
Deposit slip provided by bank
|
Turnaround Time to process payment
1-2 Hr
|
Type of payment via bank
Cash deposited in Maersk Account
|
Proof of payment required
Deposit slip provided by bank
|
Turnaround Time to process payment
1-2 Hr
|
Type of payment via bank
Express Transfer
|
Proof of payment required
Copy of transfer request
|
Turnaround Time to process payment
2 Hrs.
|
Type of payment via bank
Normal Transfer (Standard)
|
Proof of payment required
Debit note/swift copy stamped by bank
|
Turnaround Time to process payment
2-3 working days
|
Type of payment via bank
IPS- Instant Payment Solution
|
Proof of payment required
Payment proof to be shared with safhtfrc@maersk.com & customer service team
|
Turnaround Time to process payment
1 Hr
|
Type of payment via bank
Juice (M.C.B): TAT normal and Juice Pro
|
Proof of payment required
MCB to any other bank
|
Turnaround Time to process payment
1-2 working days
|
Release requests being submitted via email mu.import@maersk.com from 09h00 – 16h00 during the weekdays and releases received after this time will only be processed the next working day.
Demurrage
This fee is applicable when the customer holds carrier equipment in the terminal for longer than the agreed amount of free time. It can be incurred for both exports (early drop-off) and imports (late pick-up).
Export: Demurrage days are counted from gate-in (full) to container loading minus free days.
Import: Demurrage days are counted from container discharge to gate-out (full) minus free days.
Applicable to all containers that remain at a terminal location longer than agreed free time.
*Applicable calculation methods may vary by country.
Mozambique, Zambia, Zimbabwe, Malawi, Seychelles, Mauritius, Comoro Islands, Madagascar, Namibia, storage is billed and payable directly to the port operator.
Detention
Detention charges occur when the consignee holds onto the carrier’s container outside of the port, terminal, or depot beyond the free time that is allotted.
Export: Detention days are counted from pick-up empty to gate-in full minus free days.
Import: Detention days are counted from discharge full to gate-in empty minus free days.*
This fee is applicable to all containers that remain in the customer’s possession longer than the agreed free time.
*Applicable calculation methods may vary by country.
***From 15.08.2020 the Free Time deals will be applied based on the effective deals at the Price Calculation date – PCD***
Effective 01 January 2024
Maersk Import Detention | Free Time | 20' Dry per day | 20' Reef per day | 40' Dry per day | 40' Reef per day |
---|---|---|---|---|---|
Maersk Import Detention
Import Detention
|
Free Time
DRY – 7, REEF – 3, SPECIAL - 5
|
20' Dry per day
7 days
|
20' Reef per day
3 days
|
40' Dry per day
7 days
|
40' Reef per day
3 days
|
Maersk Import Detention
Day 1 to 7
|
Free Time
|
20' Dry per day
USD 29
|
20' Reef per day
USD 121
|
40' Dry per day
USD 53
|
40' Reef per day
USD 237
|
Maersk Import Detention
Day 8 to 14
|
Free Time
|
20' Dry per day
USD 39
|
20' Reef per day
USD 140
|
40' Dry per day
USD 84
|
40' Reef per day
USD 294
|
Maersk Import Detention
Day 15 to 21
|
Free Time
|
20' Dry per day
USD 58
|
20' Reef per day
USD 170
|
40' Dry per day
USD 116
|
40' Reef per day
USD 373
|
Maersk Import Detention
Day 22+
|
Free Time
|
20' Dry per day
USD 69
|
20' Reef per day
USD 170
|
40' Dry per day
USD 132
|
40' Reef per day
USD 373
|
Maersk Import Detention | Free Time | 20' Special per day | 40' Special per day |
---|---|---|---|
Maersk Import Detention
Import Detention
|
Free Time
DRY – 7 , REEF – 3, SPECIAL - 5
|
20' Special per day
5 days
|
40' Special per day
5 days
|
Maersk Import Detention
Day 1 to 7
|
Free Time
|
20' Special per day
USD 58
|
40' Special per day
USD 105
|
Maersk Import Detention
Day 8 to 14
|
Free Time
|
20' Special per day
USD 79
|
40' Special per day
USD 142
|
Maersk Import Detention
Day 15 to 21
|
Free Time
|
20' Special per day
USD 105
|
40' Special per day
USD 189
|
Maersk Import Detention
Day 22+
|
Free Time
|
20' Special per day
USD 105
|
40' Special per day
USD 189
|
Disclaimer: Please note that above tariff is for standard booking and don’t refer to SPOT booking. Please refer to agreed DEMURRAGE & DETENTION FEES at the moment of booking placement for SPOT (available also on the booking confirmation).