Shipping to and from Czech Republic

Invoice service

How to dispute an invoice

We do everything to provide a 100% invoice accuracy. We know how important for our Customers is to receive a correct invoice for the first time and each time. However, if it happens you receive an incorrect invoice from Maersk, we are prepared to react to it in a fast manner.

Instead of making a phone call, we now offer you a possibility to log your dispute online via My Finance.
Log in to you account on www.maersk.com -> MyFinance -> select the invoice you need to dispute and dispute. Do not forget to provide reasoning why invoice is incorrect and what is your expected amount.

Invoices are automatically issued in EUR. In case you would like to receive invoice in USD, please contact customer service team latest 3 working days before the invoice is issued.

Export invoices are issued on vessel ETD date.
Import invoices are issued 5 calendar days prior vessel ETA.

All your invoices are available online, please log in to www.maersk.com and go to MyFinance.

The rate of exchange applied to invoices reflects Maersk’s cost of sourcing foreign currency from the FX markets.

Maersk uses the rate of exchange from 7 days prior to departure for export invoices and 7 days prior to arrival for import invoices.

For further questions or concerns, please refer to Maersk’s standard Terms and Conditions.