Shipping to and from Malaysia

Your complete guide to shipping to and from Malaysia. Find the right route, get Maersk office locations, discover local solutions, payment options and more.

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Payment

Get an overview of payment options when shipping.

What is Smart Pay?

SmartPay is our online payment solution, giving you access to pay local currency invoices by bank transfer at your own convenience 24/7.

Benefits of Smart Pay are

Instant Freight Release which enables faster cargo release (all invoices are paid for shipment)
No fees Eliminate wire transfer and other transaction fees. SmartPay is free to use
Convenience Pay your invoices online, anytime, anywhere, 24/7
Simplicity Paid in one click means no more remittance advice or following up
No limits Pay multiple invoices and unlimited sums in a single transaction

Getting started

1. If you have not registered on Maersk website

Sign up for free registration here.
Once you’ve registered on Maersk website you will have access to MyFinance, which is where you’ll find the Smart Pay payment option.

2. Set up bank details

Your country requires physical mandate forms to be submitted to banks, which will then be approved or rejected by the bank.
Once your mandate form request has been approved by bank, then your bank details will be updated in our systems. Post which you can start making payments online
Please reach out to your local office contact to know more about how the mandate form needs to be filled and submitted.

3. Making payments

Navigate to the ‘ePayment’ tab in MyFinance.
- select the invoice(s) you wish to pay, (If you have multiple invoices you wish to pay, you can select and pay them in one transaction (all the invoices are same currency).
- select the bank account you wish to pay from.
- agree to the terms and conditions and then click ‘Continue’.
After reviewing your submission and approving payment, your payment will be instantly applied to the concerned shipments/invoices.
Receipts can be downloaded from the ‘Paid Invoices’ tab. Please note it may take up to 24 hours for receipts to be available.

What is Credit/Debit Card payment?

Credit/Debit card is our online payment solution, giving you access to pay invoices by credit/debit card at your own convenience 24/7.

Benefits of Credit Card are

Instant freight release which enables faster cargo release (all invoices are paid for shipment).
No fees Eliminate checks, courier expenses and other administrative expenses.
Convenience Pay your invoices online, anytime, anywhere, 24/7.
Simplicity Paid in one click means no more remittance advice or following up.
Multiple invoices Pay single or multiple invoices with transaction amount limited to $10, 000.

Getting Started

1. If you have not registered on Maersk website

Sign up for free registration here.
Once you’ve registered on Maersk website you will have access to MyFinance, which is where you’ll find the Credit/Debit Card payment option.

2. Set up card details

In MyFinance page navigate to ‘Profile’ > ‘Credit/Debit Cards’ tab to set up your card details. By updating details in this tab, you are able to save your tokenized card, which you can use for future payments.
In case you don’t want to save your card details for future use, then navigate to ‘ePayment’.
- select invoices to pay.
- select credit/debit card option.
- select ‘new credit card’ option.

3. Making payments

Navigate to the ‘ePayment’ tab in MyFinance.
- select the invoice(s) you wish to pay, (If you have multiple invoices you wish to pay, you can select and pay them in one transaction (all the invoices are same currency).
- select the credit card you wish to pay from.
- agree to the terms and conditions and then click ‘Continue’.
After reviewing your submission and approving payment, your payment will be instantly applied to the concerned shipments/invoices.
Receipts can be downloaded from the ‘Paid Invoices’ tab. Please note it may take up to 24 hours for receipts to be available.

Details of Bank Account Name and Number

Herewith are the details of our bank accounts for your records. Please ensure that settlements of our invoices are paid or remitted to the below listed bank accounts:

Freight receivables for Maerskline - MYR

Account Number : 301-224655-101
Currency : MYR
Swift Code : HBMBMYKL
Beneficiary : Maersk Malaysia Sdn Bhd
Bank Name : HSBC Bank Malaysia Berhad
Bank Address : 2, Leboh Ampang, 50100 KL

Freight receivables for Maerskline - USD

Account Number: 301-224655-725
Currency : USD
Swift Code : HBMBMYKL
Beneficiary : Maersk Malaysia Sdn Bhd
Bank Name : HSBC Bank Malaysia Berhad
Bank Address : 2, Leboh Ampang, 50100 KL

All Cheque(s) should be crossed and made payable to Maersk Malaysia Sdn. Bhd. Should you have any other queries, please feel free to contact our office. Thank you for your attention!

For Shipments loading from Malaysia, proof of payment can be sent to malfincounter@maersk.com

1. Bank transfer - SAS

Account Number: 301-224655-102
Currency: MYR
Swift Code: HBMBMYKL
Beneficiary: Maersk Malaysia Sdn Bhd
Bank Name: HSBC Bank Malaysia Berhad
Bank Address: 2, Leboh Ampang, 50100 KL

2. Cheque payment

All cheque(s) should be crossed and made payable to Maersk Malaysia Sdn Bhd

Note: For same day freight release, fund and remittance advice must be received before 5pm. We will not able to release your document unless the Invoice number is provided in remittance advice and email to malfincounter@maersk.com for allocation.

3. E-Remittance

For Real time payment allocation, submit remittance details (Payment Proof) against payments made online via MyFinance Portal.

Login to MyFinance
Select invoices to Pay
Update the details for payment & attach remittance proof
Submit the remittance

4. OFAC embargoed shipments

Shipment from/to Cuba, North Korea, Sudan or Syria are under United States of America (U.S.) trade sanctions (OFAC embargoed shipments), payment for the related invoice(s) must be made to Handelsbanken in the currency of the invoice.

Bank name: Handelsbanken
Bank address: Havneholmen 29 Copenhagen 1561 V Denmark
Account owner: A.P. Moller Maersk A/S
Currency: EUR Registration number: 6499
Account number: 0003000013
IBAN: DK0264990003000013
SWIFT: HANDDKKK

Documents cannot be released for payments made to the incorrect account, and Maersk Line will not be held responsible for incorrect payments.

The rate of exchange applied to invoices reflects Maersk’s cost of sourcing foreign currency from the FX markets.

Maersk uses the rate of exchange at the prevailing conversion rate on the date of issuing the first invoice for the shipment in question. The same conversion rate will be applied to any subsequent invoice(s) issued in relation to the same shipment. For import detention and demurrage invoices, Maersk will convert the currency based on the last available rate of exchange on the invoice creation date.

For further questions or concerns, please refer to Maersk’s standard Terms and Conditions.

Our online platform providing information and insight whenever you need it.

Information on the go

MyFinance gives you visibility on digital services provided and your payables within hand’s reach. Insight into your invoices paid and status of overdue invoices to manage your cash flow and payments on time.

Easy and safe

MyFinance allows you access to financial information, no matter where you are in the world. All our financial service offerings are available digitally and are extremely secure.

MyFinance online features

Open Invoices

All open and outstanding invoices will be listed under this tab.
Single or multiple invoices search and download option available.
You can also view and download invoice PDF copies.
Single and bulk invoices (one dispute reason) can be disputed from Open Invoice tab.

Credits

Open Credits available in customer account are listed under this tab.

Paid Invoices

Paid invoices available under this tab.
Can also view invoice and payment receipts.
Single and bulk invoices (one dispute reason) can be disputed from Paid Invoice tab.

Dispute Cases

Invoices which have been disputed are available under this tab.
Customers can view status and comments.

eStatement

Customers can view all Open invoices and credits.

Agent Solution

CHA’s, 3rd party agents, registered on MyFinance can view and download local in-voices from Search tab.
For Freight, Detention and Demurrage invoice type, approval is required from con-signee, which can be requested online.
Consignee/Payer can request agents to be linked to their customer codes through chat or write email to CENWWWSVCREG@maersk.com with details of customer and agent code.

Create Payment remittance (available only in Bangladesh, Japan, South Korea, Macau, Malaysia, Oman, Portugal, U. A. E.)

Cash customers who have made payments offline (cheque, draft, etc..) can submit their payment remittance online from Open Invoices tab
You also have other options to submit payment remittance. Click on Create Payment remittance button
- Correct Invoice not available
- This is a deposit/advance
- Container deposit