RCM - Responding to customer needs

In September, Maersk Line introduced Remote Container Management (RCM) to all its refrigerated cargo customers. The technology combines location tracking with temperature and humidity monitoring from inside each of Maersk Line’s 250,000 reefer containers to give customers a complete overview of their reefer shipments.  

Owned vessels

prepared for RCM

Maersk Line reefer containers

with RCM technology

Long-term chartered vessels prepared for RCM


Number of customers

using RCM

Customer benefits

  • Ability to Act
  • Mapped tracking
  • Customer Experience Management
  • Supply Chain Visibility
  • Customer Peace of Mind

“The location and condition of customers’ reefer cargo has been a frustrating uncertainty for customers up until the time their customer tells them when and how it was received,” says Vincent Clerc, Chief Commercial Officer, Maersk Line.

“With RCM, we are answering the wishes of customers for greater visibility in their supply chain, to allow them time to plan and otherwise run their business without worrying about their shipments.”

After five months in existence, more than 1,200 customers are using RCM on shipments representing more than 55% of Maersk Line’s total annual reefer volumes. The technology will be installed on all 80,000-plus Hamburg Süd refrigerated containers and new features are in development, including the ability to program automatic temperature adjustments during the voyage and even make cargo impact assessments for customers when disruptions occur.