Maersk Line – Refunds – Customer Advisory

Challenge faced to add or modify bank detail:

If you have any challenges adding or modifying your account then you must initially reach out to the My Finance live support or send email to the given email address CENWWWSVCREG@maersk.com

Refund Status reflection in MyFinance:

• Types of Refund Status: Below is the refund status once the request is raised.

a) In-Progress
b) Approved
c) Rejected

a) In-Progress: Once the refund is requested a refund case ID will be generated and the status will be moved to In-progress, and this will be changed to approved or rejected post the refunds request is completed.

b)Approved: Once the refund is approved then the acknowledgement will be sent to the registered email address as the refund case ID is approved and then the payment will be sent to the registered bank details. After approval your refund will be reflected in your bank account withing 3-4 banking days provided if there is not bank details incorrectly updated or provided.

c) Rejected: Rejected notification will be sent to the registered email address for various reasons. (i.e. Outstanding in requested bill no, Container not gated in, NOC Invalid (if applicable), Credit not available at the time of approval, Document number mismatch & collection team rejection due to outstanding and due to impact of incorrect bank details updated or provided.

Additional Note:

Request to personal email address will not be responded.

We appreciate your cooperation & looking forward to serving you better.