Customer advisory: Invoice disputes

As part of our efforts to make invoice disputes fully transparent and traceable, A.P. Moller – Maersk would like to inform you that all invoice disputes related to both payer and rate, must be logged via MyFinance platform on maersk.com. Logging disputes via the platform will result in an easier process for customers, with faster resolution times and ability to track dispute progress within the platform.

As of 1 May 2024, should you encounter any challenges in raising payer or rate disputes within the platform, please contact disputes@maersk.com.

Please note that local customer service business addresses are no longer able to process invoices with payer disputes, therefore customers are kindly asked not to send these via email but use the functionalities of MyFinance platform.

If you have any questions or require further assistance, please do not hesitate to reach out to your local customer service teams or contact us via chat function on maersk.com.