This is to inform you that Maersk team will be in office meeting this Thursday 28 Mar 2024 from 13:00 till 14:00. Our Customer Experience team will be unavailable on E-mail, chat and phone and our counter will be closed during this time slot.

For urgent assistance/query, please contact us on below:

  • 59439544 – Cindy Luckhun
  • 59423895 – Tevin Kathapermal
  • 52572231 – Kristel Chan

To make it easier for you to manage the situation remotely, we have the below recommendations:

  • Our Self-Service functionalities available via www.maersk.com which are to be primarily adopted:
  • Delivery Order request via www.maersk.com for Import Cargo Release (Delivery Order and ECDN). Exceptional Delivery Order requests ONLY will be handled via email to mu.import@maersk.com
  • Demurrage and detention calculator
  • Send POP directly to safhtfrc@maersk.com
  • Move the shipments via waybill or arrange for Telex Release instead of original Bills of Lading
  • Enroll on our Web BL printing functionality on Maersk.com

We appeal to you to be patient as we strive to service your needs and thank you for your understanding.

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