As previously shared, we have enhanced your invoice experience as part of the transition to our new Finance System that went live June 13, 2023. Demurrage and Detention invoices released prior to that date may not reflect our most up-to-date contact information therefore, in an effort to ensure you are connected with Maersk regarding payment and/or inquiries of your D&D Invoices, we would like to take a moment to share our points of contact below.
Inquiries for non-invoiced Demurrage and/or Detention:
Maersk Release Services Department
CA Customers: # 1-877-338-0165, Option 2, then Option 1
US Customers: # 1-800-321-8807, Option 5, then Option 1
View & pay your Import Demurrage charges and view tariff freetime information at www.maersk.com
Inquiries for invoiced Demurrage and/or Detention:
Maersk Finance Department
CA/US Customers: # 1-800-321-8807, Option 5, then Option 3
Truckers: # 1-800-321-8807, Option 5, then Option 4
View and pay your Import Demurrage & Detention invoices at www.maersk.com/myfinance
Inquiries to Dispute invoice Demurrage and/or Detention:
Maersk Dispute Team
CA/US Customers: # 1-800-321-8807, Option 5, then Option 2
Raise & manage your disputed invoices at www.maersk.com/myfinance
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