On our journey to offering you truly integrated end-to-end logistics, Maersk is further integrating Martin Bencher into Maersk. We are now writing to give you an update on this.
Commencing on 10 May 2023, Martin Bencher entities will use the visual brand identity of Maersk. All visual aspects of Martin Bencher, including transport and transactional documents, and physical components, including assets, locations, and offices, will now bear Maersk’s visual brand identity. Additionally, this means that the Martin Bencher website now leads directly to Maersk.com, where you can find solutions to your supply chain questions and needs.
What does the further integration mean for you as a Martin Bencher customer:
The rebranding will have no impact to your agreements and/or contracts. They will remain the same.
As Martin Bencher are further integrating with Maersk, the visual brand identity of Martin Bencher is being phased out and you will now interact with the visual brand identity of Maersk. This means that billing, as in the case of transport and transactional documentation, will now bear the visual brand identity of Maersk, all matters pertaining to legal entity, including invoicing, will continue to be controlled by the respective Martin Bencher legal entities, and will stay the same as you have been using prior to 10 May 2023.
When the legal entity you are contracting with would be changing, we will ensure to inform you in a timely manner so you can adjust your records if necessary. Should you have any further questions on the integration of Martin Bencher with Maersk, please click here.
Important for you: Your Martin Bencher representatives have become a part of Maersk and can be contacted at the same email address as you reached them at prior to the integration. Martin Bencher project logistics capabilities have now become a part of Maersk Project Logistics, who is fully equipped to handle all you project logistics needs.
Please note that the bank accounts of Martin Bencher remain open, and therefore, all payments after 10 May 2023 should continue to be paid to the bank account of the legal entity (Martin Bencher) as specified on the invoices, as the legal entities of Martin Bencher remain in place until further notice.
Should further changes impact you in other ways, such as changes to your contact person, we will contact you and inform you of changes in a timely manner.
We appreciate the partnership we have enjoyed with you as Martin Bencher and look forward to continuing to assist you on all matters pertaining to your logistical needs as Maersk and Maersk project Logistics.
Should you have any further questions, please contact your usual contact with the company. Our customer experience and commercial teams are always available to support should you need assistance.
External Customer Q&A in connection with the rebranding of Martin Bencher
As part of our integrated logistics strategy, we are consistently trying to find ways to bring ease, flexibility, and resilience to our customers’ supply chain. Our priority is always to optimise our abilities to meet our customers’ needs and deliver the best products and service possible to you.
Martin Bencher is undergoing a rebranding, in order to adopt the visual brand identity of Maersk, as part of its integration. Martin Bencher will become Maersk, changing its visual identity to Maersk’s, and joining Maersk’s product offering. The Martin Bencher visual branding will cease to exist, and Martin Bencher will adopt Maersk’s visual identity. Its project logistics component is now a part of Maersk Project Logistics. To learn more about Maersk Project Logistics, please go to the section on Maersk Project Logistics.
Transitioning to the Maersk brand is a process and is ongoing; the first visual brand changes will be in place as of 10 May 2023. The timeline for the rebranding of physical assets will vary by country, depending on local complexity, number of assets, and so forth.
Through this rebranding, our goal is to offer you our combined experience and capabilities and offer you the best logistical solutions. We believe this will simplify your supply chain planning constraints markedly by offering all your solutions under one roof, where you can access dedicated and specialised products and service.
Martin Bencher’s visual brand identity will be changed to the Maersk visual brand identity.
The transitioning process is underway, with the first visual changes expected to be in place as of 10 May 2023. This means that physical entities, such as offices and assets, will now have the visual brand identity of Maersk. The Martin Bencher website will be reformatted and will now lead directly to Maersk . Social media channels will be migrated to Maersk social media channels, so customers continue to receive updates and information pertinent to logistics.
Please note that the rebranding does not impact legal entities, and the Martin Bencher legal entities remain unchanged for the time being.
We will inform you of further changes to your account in a timely and open manner. We will handle the transition with the utmost care, to ensure that the impact to you and your company is as minimal as possible.
The rebranding will have no impact to your current agreements and/or contracts. They will remain the same.
Throughout the transition, agreed terms and conditions (contracts, payment terms, etc.) will remain the same. You will still be able to reach your current Martin Bencher representative, at their unchanged Martin Bencher email address, which will continue to be in use for a period of time after the integration. Once their email has changed over to a Maersk.com or lns.maersk.com email, you will receive responses from these instead of their previous Martin Bencher email address.
The rebranding will not affect customer billing.
Rebranding does not impact legal entities and existing customer contracts will continue to be valid and enforceable.
We expect to harmonise the legal entities later. This will be communicated separately later.
The rebranding will not affect vendor billing.
Rebranding does not impact legal entities and existing supplier contracts will continue to be valid and enforceable. Will we inform you of any changes to this in a timely manner.
Whilst Maersk visual brand identity will appear, the legal entity will remain unchanged, and its name will still reflect Martin Bencher for some time. You will still use the same billing information and payment accounts as prior to the integration. In case of future changes to the legal entity, we will inform you in advance so you can adjust your billing information in a timely manner. For now, billing information will continue to state Martin Bencher.
No. In case of future harmonisation of legal entities where a contract transfer is required, we will ensure this is handled seamlessly for you.
Transitioning to Maersk is a process; we are making the first changes 10 May 2023 towards our customers, while the timeline for the rebranding of physical assets will vary by country, depending on local complexity, number of assets, and so forth.
Yes, you will now be able to access the entirety of the Maersk offering, including Maersk Project Logistics, which will incorporate Martin Bencher’s expertise in project logistics.
We believe that a unified Maersk offering will allow us to offer you the best of our organisations. It will also allow us to leverage their combined experience and capabilities and deliver the best service possible, whilst respecting all legal, fiscal and contract confidentiality requirements.
We will keep key elements from across the brands that we know our customers like and embed them in the Maersk way of working.
You can continue to speak to your sales representative as before or utilise the Maersk website from 10 May 2023. Your sales representative will also be able to guide you on any additional logistical options that you may wish to utilise.
Our aim is to ensure you can continue to work with the same team/representatives as you have prior to the integration. If you need help or have questions, please contact your usual customer service or sales representative. If you are new to either Martin Bencher or Maersk, please reach via the Maersk website and we will contact you.
We will communicate all relevant information with customers through information on www.maersk.com. You can also reach out to your account team and/or current representative.
No. Customers can rest assure their information continues to be treated with care. The company values that are a part of our DNA at Maersk, exist to build and protect the trust that you as a customer can have in us.
You will still be able to reach your Martin Bencher representative, at their earlier @martinbencher.com email addresses, which will continue to be in use for a period of time after the integration. Once their email has changed over to a Maersk.com or lns.maersk.com email, you will receive responses from these instead of their previous @martinbencher.com email addresses.
Should you have any further questions, please reach out to your current representative for more information. We remain at your service should you need assistance and look forward to continuing our partnership through our omnichannel fulfilment team.
Maersk Project Logistics is a specialised service offering within the global logistics industry and was created in response to customer needs for project logistics capabilities. It combines traditional freight forwarding and transport capabilities with unique skills and competence needed for project planning, transport engineering, procurement, Health Safety, Security, Environment and Quality compliance, and contract and vendor management. It covers the combination of solution design, special cargo transportation, and project management services, including detailed planning, orchestration, and sequencing of end-to-end shipments from suppliers to destination sites ensuring that all cargo converges and arrives in time.
With the integration of Martin Bencher, we are pleased to now offer our customers an exclusive tailormade offering that combines the experience and expertise of the two combined companies in Maersk Project Logistics.
Maersk Project Logistics is at the forefront of the field, offering customers services for projects of all size, including services with full spectrum planning, implementation and end to end specialised transportation services for projects, as well as overall project management. Within these areas are the ten managed-by products include: planning, orchestration, surveys, breakbulk Ocean, specialised airlift, vessel chartering, specialized cargo handling, cargo storage, specialized landside transportation, and site support services.
Maersk Project Logistics can assist with projects across all industries and areas. With expertise in
Special Cargo Plus, with tailored and efficient solutions for Out of Gauge, In Gauge and Break-Bulk cargo, Maersk Project Logistics can assist with small to large scale projects across several industry segments, including renewable energy, power generation, mining, automotive, aid and relief, government contracted logistics and industrial manufacturing.
Created to meet project logistics needs of customers, Maersk Project Logistics offers tailored and bespoke logistical solutions for customers with projects of all scales. The team consists of experts in project management and implementation, project SCM and engineer solutions, and offers customers flexibility, innovation, agility and expertise throughout their project logistics.
