As always, we strive to understand and listen to your needs and challenges when it comes to moving your precious goods around the world. To improve the way we manage your requests, we now have a new Sales Support email address for your country.
This will allow our One Team Sales representatives to capture, access and manage your queries more effectively than before. This translates to faster turnaround time in response to your queries while bringing you an improved Customer Experience.
Effective 16th of August 2021, please reach out to us on : idsales.support@maersk.com so we can continue to assist you on the following:
- Free time request and approval status.
- Follow up on online quote requests.
- Contract extension and maintenance.
- New account and contact creation.
The benefits to you are simple:
- There is no need to remember multiple email addresses for sales queries.
- There is no need to call to confirm if your email was received.
- All communication for a single request will be visible for our Sales Support team in one place.
You may also contact our Sales Team directly using the below phone number:
Jakarta / Surabaya : +62 21 5093 9470
Toll-free number : 0018030160021 (Indosat) / 0078030160021 (PT Telkom & XL)
Press (4) to contact with Sales Team.
We are confident that with this change, you will experience a more consistent and effective engagement with us. If you have further questions about this upcoming change, please do not hesitate to contact your local Sales partner. We thank you for your business and look forward to continuously serving your global transportation needs.
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