Maersk Customs Services in Indonesia

Our Maersk Customs Services can help you with the complexities of border controls and customs regulations. For import and export cargos. At both - origin and destination.

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Please contact our customer service representative to include one of our Maersk Customs Service products in your supply chain.

Core services

Import clearance

Import declaration, document processing, and import clearance at the port, release cargo from terminal, processing at the port and container depot, and document courier with online visibility tools giving transparency for each mile stones, accessible via smartphone/normal web access

Subjects to following terms and conditions:

Applicable for Green lane clearance only
Subject to complete document, permit and licenses by importer/exporter
Subject to complete document timely hand over to Maersk as per agreed SLA or SOP
Subject to shipping line local charges, Maersk does not apply hidden charges and does not apply container deposit
Subject to additional 3rd party charges where applicable, such as, port tariff and its inspection charges and penalty charges, container depot tariff and cleaning/repair tariff, and government agency tariff as per declared HS code, i.e., Duty and Tax charges, Red lane/Customs inspection charges, Quarantine charges, Food & Drug administration agency (BPOM) charges, etc.
Subject to 3% management fee for all 3rd party charges if Maersk is expected to pay advance payment
Subject to additional item charge at IDR 5,000/item (five thousand rupiah) for declaration item beyond 20 items
Subject to additional service charges where applicable/requested, i.e. Yellow lane clearance service, Red lane clearance service, Permit/Licensing service, Certificate of Origin creation service, Independent Surveyor service, Origin Documentation Management service, HS code classification service, Duty and Tax valuation service, Quarantine service, Food & Drug Administration agency service (BPOM), Other Government Agency service, Court appeal/Tax refund service, Master list service, Diplomatic clearance service, ATA Carnet service, PLB service (own facility), Bonded clearance service, FTA consultant service, Export/Import consultant service, etc.
Subject to VAT 10% to all service charges
Rates applicable only for Jakarta, Cikarang Dry Port (CDP), Semarang, Surabaya seaport

Subcategories:

Permit/license advisory
Import declaration
Original document submission to Customs
Physical clearance at the port
3rd party charges advance payment
Clearance mile stones monitoring and reporting

Export clearance

Export declaration, document processing, and clearance at the port, processing at the port and container depot, and document courier, with online visibility tools giving transparency for each mile stones, accessible via smartphone/normal web access.

Subject to following terms & conditions:

Applicable for Green lane clearance only
Subject to complete document, permit and licenses by importer/exporter
Subject to complete document timely hand over to Maersk as per agreed SLA or SOP
Subject to shipping line local charges, Maersk does not apply hidden charges and does not apply container deposit
Subject to additional 3rd party charges where applicable, such as, port tariff and its inspection charges and penalty charges, VGM tariff, container depot tariff and cleaning/repair tariff, and government agency tariff as per declared HS code, i.e., Duty and Tax charges, Red lane/Customs inspection charges, Quarantine charges, Food & Drug administration agency (BPOM) charges, etc.
Subject to 3% management fee for all 3rd party charges if Maersk is expected to pay advance payment
Subject to additional item charge at IDR 5,000/item (five thousand rupiah) for declaration item beyond 20 items
Subject to additional service charges where applicable/requested, i.e. Yellow lane clearance service, Red lane clearance service, Permit/Licensing service, Certificate of Origin creation service, Independent Surveyor service, Origin Documentation Management service, HS code classification service, Duty and Tax valuation service, Quarantine service, Food & Drug Administration agency service (BPOM), Other Government Agency service, Court appeal/Tax refund service, Master list service, Diplomatic clearance service, ATA Carnet service, PLB service (own facility), Bonded clearance service, FTA consultant service, Export/Import consultant service, etc.
Subject to VAT 10% to all service charges
Rates applicable only for Jakarta, Cikarang Dry Port (CDP), Semarang, Surabaya seaport

Subcategories:

Permit/license advisory
Export declaration
Original document submission to Customs
Physical clearance at the port
3rd party charges advance payment
Clearance mile stones monitoring and reporting

Additional services

Customs Inspection

Customs inspection related service, including additional processing required by Customs due to certain restriction and limitation (Lartas) dependent on the goods condition or the declared HS code or due to supporting documentation issues.

Subcategories:

Yellow lane clearance
Red lane clearance/Physical inspection
Analyzing Point
NPD clearance
Manifest correction
Manifest re-activation
Abandonment lifting
Partial clearance
Bonded clearance
PLB clearance
Temporary export/import

Free Trade Agreement service

Support to facilitate the use of existing Free Trade Agreement (FTA) between two country, or group of country, i.e. ACFTA (ASEAN China FTA), ranging from consultation to specific activity such as HS code classification to Origin Documentation Management to ensure complete and timely original document received by importing country/Consignee in order to be qualified for FTA discount rate on import Duty and Tax.

Export/Import consultant service
FTA consultant service
HS code classification
Duty and Tax valuation
Certificate of Origin creation
Origin Documentation Management

3^rd party charges advance payment

Provides financial support in the form of advance payment, as needed by customer, for all 3^rd party charges or up to Duty and Tax payment with 3% management fee to cover the cost of money/expense for all type of the 3^rd party charges

Shipping line local charges payment
Port charges payment
Depot charges payment
Duty and Tax payment
Other Government Agency payment

Control tower service

Provides customized solution ranging from MCS 4PL to in plant staff placement at customer premises/work location or in Maersk office, as needed. In-plant staff is employee of Maersk, and service charge UoM either per document (or per BL) or per container. The in-plant staff main role is taking over customer specific process steps/tasks.

MCS 4PL service (non-orchestrator system)
Light Control Tower service
In-plant staff service

Permit/Licensing service and OGA service

Assistance in getting the required permit/license or providing the processing service to Other Government Agency (OGA), basically any other agency other than Customs that is required by the main customs clearance process (pre-requisite), including special assistance to prepare for Court appeal/Tax refund process

Independent surveyor service
Quarantine service
FDA service
OGA service, i.e., Ministry, Institution, Embassy, Municipal, etc.
Court appeal/Tax refund service
Master list service (investment related clearance)
ATA Carnet service (passport for goods/merchandise)
Diplomatic clearance

What is required to complete Maersk Customs Services?

Mandatory documents for imports:

Valid business license and import permit, and all permit/license related to the goods
Signed Power of Attorney
Original Commercial Invoice(s)
Original Packing List(s)
Original Bill of lading
Insurance Policy
Original Certificate of Origin to qualify for FTA discount tariff
Original Licenses and Certificates for restricted goods

Mandatory documents for exports:

Valid business license and export permit, and all permit/license related to the goods
Signed Power of Attorney
Original Commercial Invoice(s)
Original Packing List(s)
Copy Export Delivery Order/Shipping line booking confirmation
Original Licenses and Certificates for restricted goods

For Abbreviations & Explanations, please check shipping terms.

FAQs

We support business in compliance way. And we promote compliance to government and international regulations/laws in all aspects of our work, including to customers, vendors, 3rd parties and government agencies. This is to ensure sustainability in all areas that we work with. This means we don’t provide EOR/IOR service. Exporter/Importer must create/own their business permit & license and should not borrow from other legal entity.

It means we don’t participate in activities related to facilitation payment and bribery. We against activities related to facilitation payment and bribery. In short explanation, facilitation payment means paying some fees to expedite process that has been rightfully ours, i.e., document completed and timely but need to rush for release approval, while bribery is paying some fees for process that is not rightfully ours, i.e., request for processing when permit/license/document still missing/incomplete.