Shipping to and from United States of America

Your complete guide to shipping to and from United States of America. Find the right route, get Maersk office locations, discover local solutions, payment options and more.

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Pagos

Obtenga información respecto a nuestras formas de pago para sus envíos.

What is Smart Pay?

SmartPay is our online payment solution, giving you access to pay local currency invoices by bank transfer at your own convenience 24/7.

Benefits of Smart Pay are

Instant Freight Release which enables faster cargo release (all invoices are paid for shipment)
No fees Eliminate wire transfer and other transaction fees. SmartPay is free to use
Convenience Pay your invoices online, anytime, anywhere, 24/7
Simplicity Paid in one click means no more remittance advice or following up
No limits Pay multiple invoices and unlimited sums in a single transaction

Getting started

1. If you have not registered on Maersk website

Sign up for free registration here.
Once you’ve registered on Maersk website you will have access to MyFinance, which is where you’ll find the Smart Pay payment option.

2. Set up bank details

In MyFinance page navigate to Profile > Settings > Payment Setup tab > Add Bank Account button to set up a bank account. Please note it may take up to 24 hours to verify your account information.
Once your bank account is set up in MyFinance, Authorize tick box will show a check mark in the Smart Pay column.

3. Making payments

Navigate to the MyFinance from the Manage menu.
- Select the invoice(s) you wish to pay, (If you have multiple invoices you wish to pay, you can select and pay them in one transaction (all the invoices are same currency).
- Click Pay button.
- Select the bank account you wish to pay from.
- Agree to the terms and conditions and then click ‘Proceed to pay button’.
- Click Submit Payment button after reviewing the summary of invoice(s) and total amount to be paid.
After reviewing your submission and approving payment, your payment will be instantly applied to the concerned shipments/invoices.
Receipts can be downloaded from the Paid tab > select the invoice no. > select the 3rd icon Download Payment Receipt .

Guide Book for Smart Pay

PDF (774KB)

What is Credit/Debit Card payment?

Credit/Debit card is our online payment solution, giving you access to pay invoices by credit/debit card at your own convenience 24/7.

Benefits of Credit Card are

Instant freight release which enables faster cargo release (all invoices are paid for shipment).
Convenience Pay your invoices online, anytime, anywhere, 24/7.
Simplicity Paid in one click means no more remittance advice or following up.
Multiple invoices Pay single or multiple invoices with No Limit to transaction amount (surcharge applicable)

Getting Started

1. If you have not registered on Maersk website

Sign up for free registration here.
Once you’ve registered on Maersk website you will have access to MyFinance, which is where you’ll find the Credit/Debit Card payment option.

2. Set up card details

In MyFinance page navigate to ‘Profile’ > ‘Credit/Debit Cards’ tab to set up your card details. By updating details in this tab, you are able to save your tokenized card, which you can use for future payments.
In case you don’t want to save your card details for future use, then navigate to ‘ePayment’.
- select invoices to pay.
- select credit/debit card option.
- select ‘new credit card’ option.

3. Making payments

Navigate to the ‘ePayment’ tab in MyFinance.
- select the invoice(s) you wish to pay, (If you have multiple invoices you wish to pay, you can select and pay them in one transaction (all the invoices are same currency).
- select the credit card you wish to pay from.
- agree to the terms and conditions and then click ‘Continue’.
After reviewing your submission and approving payment, your payment will be instantly applied to the concerned shipments/invoices.
Receipts can be downloaded from the ‘Paid Invoices’ tab. Please note it may take up to 24 hours for receipts to be available.

Payment Type	Freight Release	How to Links
Payment Type SmartPay* in MyFinance (*ACH Debit)	Freight Release Immediately*	How to Links
Payment Type Credit Cards in MyFinance	Freight Release Immediately*	How to Links
Payment Type ACH Credit	Freight Release 3-4 business days to receive and apply payment	How to Links ACH Credit Information Spreadsheet Remittance Advice
Payment Type Wire Transfer	Freight Release 2 business days to receive and apply payment	How to Links Wire Transfer Information Spreadsheet Remittance Advice
Payment Type Credit Cards for Import Demurrage	Freight Release Immediately*	How to Links Credit Cards for Import Demurrage
Payment Type Paper Check	Freight Release 4 business days to receive and apply payment	How to Links Paper Check Information Spreadsheet Remittance Advice

* = Import Release at terminal approximately 30 minutes after payment.
** = For same day payment application and freight release, funds and remittance information must be received by 9am EST .

*Freight release occurs when full payment for shipment has been received and applied to the shipment (*unless account has credit).

Frequently asked questions

Documentation releases

Release Location	Description	Initial Cost to You
Release Location Seaway Bills*	Description Transport Document used for consignment; No Original Transport Document is needed for cargo release at destination	Initial Cost to You FREE
Release Location Maersk.com**	Description Original transport documents are released in electronic format with Maersk electronic signature. A verify copy is released for review and to make necessary amendments prior to issuance of originals	Initial Cost to You FREE
Release Location Electronic Cargo Release	Description Also known as a TELEX or EXPRESS release. This option allows cargo to be released at destination upon proof of identity of the consignee without presentation of physical Transport Document. All three (3) original B/Ls must be surrendered to local Maersk office.	Initial Cost to You USD 60

*Some locations may not except SEAWAY bills.

**Maersk Security Paper is required. Login in to Maersk website. Click on Documentation > Order Bill of Lading Form.

Our online platform providing information and insight whenever you need it.

Information on the go

MyFinance gives you visibility on digital services provided and your payables within hand’s reach. Insight into your invoices paid and status of overdue invoices to manage your cash flow and payments on time.

Easy and safe

MyFinance allows you access to financial information, no matter where you are in the world. All our financial service offerings are available digitally and are extremely secure.

MyFinance online features

Open Invoices

All open and outstanding invoices will be listed under this tab.
Single or multiple invoices search and download option available.
You can also view and download invoice PDF copies.
Single and bulk invoices (one dispute reason) can be disputed from Open Invoice tab.

Credits

Open Credits available in customer account are listed under this tab.

Paid Invoices

Paid invoices available under this tab.
Can also view invoice and payment receipts.
Single and bulk invoices (one dispute reason) can be disputed from Paid Invoice tab.

Dispute Cases

Invoices which have been disputed are available under this tab.
Customers can view status and comments.

eStatement

Customers can view all Open invoices and credits.

Agent Solution

CHA’s, 3rd party agents, registered on MyFinance can view and download local in-voices from Search tab.
For Freight, Detention and Demurrage invoice type, approval is required from con-signee, which can be requested online.
Consignee/Payer can request agents to be linked to their customer codes through chat or write email to CENWWWSVCREG@maersk.com with details of customer and agent code.

Create Payment remittance (available only in Bangladesh, Japan, South Korea, Macau, Malaysia, Oman, Portugal, U. A. E.)

Cash customers who have made payments offline (cheque, draft, etc..) can submit their payment remittance online from Open Invoices tab
You also have other options to submit payment remittance. Click on Create Payment remittance button
- Correct Invoice not available
- This is a deposit/advance
- Container deposit