Civil unrest South Africa – Impact on operations

July 19, 2021 - Update 11

Further to the communication which we had shared last week on the Civil Unrest in South Africa, we realise that our customers have been impacted with the delivery of goods to markets. We acknowledge that there have been challenges faced in terms of personal safety and mental wellbeing and our commitment remains to provide reliable and updated information towards your supply chain concerns.

The situation appears to be normalising and the port terminals are back in operation. To ensure the optimal operation at the port and to facilitate the flow of cargo both imports and exports, we would like to encourage all customers to take release of shipments and alleviate any impact to port congestion. We understand that customers may have been impacted and unable to receive their cargo and therefore Maersk will support with reduced tariffing as follows

* This considered rate is subject to Heavy and Reefer rates as applicable for Multi-Stop Fees
**Please note that reduced Tariff for Storage applies to Depots only

We wish to bring to your attention that for all other areas (Port Elizabeth, East London, Cape Town load and discharge) existing tariffs remain in place as published.

As the situation remains fluid, Maersk reserves the right to amend the processes and revised terms as deemed necessary. We kindly request your continued attention to our Customer advisories as this is the most effective means of communication channel to reach out customers.

We appreciate your continued co-operation and support as we work together to keep the supply chains going to serve our markets in South Africa.

We remain contactable via all our usual channels and look forward to hearing from you.

National Customer Service Contact Number: 021 408 6888

National Customer Service Email address

• za.export@maersk.com for export queries
• za.import@maersk.com for import queries
• sales.support@maersk.com for sales support

National After-Hours Contact Numbers

Imports After hours: 083 786 7145
Exports After hours: 083 796 6415
Reefers After hours: 076 333 0399

We thank you for your partnership with this process.

July 16, 2021 - Update 10

Here is our latest update on the civil unrest gripping parts of the country.

From this afternoon’s update

• Durban/KwaZulu Natal terminals slowly starting to resume operations.
• Most depots are operating (both Maersk owned and third party service providers), please view the schedule below for operating hours. Trucking has also resumed in Durban, however, capacity remains limited.
• Johannesburg / Gauteng depots are largely operational however operating hours are impacted. Trucking operations are also starting up however capacity remains limited and is available on short haul only.
• Majority of the rail corridors remain closed
• Port Elizabeth and Cape Town Ports, Depots and Trucking remain fully operational.

As the situation remains fluid, we will continue to update you regularly. We understand that the situation continues to put strain on your business as well as on our economy.
The safety of staff, customers and the cargo entrusted to us remains of paramount importance.

We will continue to support you whilst we monitor the situation and keep all stakeholders informed.

We remain contactable via all our usual channels and look forward to hearing from you.

National Customer Service Contact Number: 021 408 6888

National Customer Service Email address

• za.export@maersk.com for export queries
• za.import@maersk.com for import queries
• sales.support@maersk.com for sales support

National After-Hours Contact Numbers

Imports After hours: 083 786 7145
Exports After hours: 083 796 6415
Reefers After hours: 076 333 0399

We thank you for your partnership with this process

July 16, 2021 - Update 9

Here is our latest update on the civil unrest gripping parts of the country

From this morning’s update

• Durban/KwaZulu Natal terminals slowly starting to resume operations.
• Most depots are operating (both Maersk owned and third party service providers), please view the schedule below for operating hours. Trucking has also resumed in Durban, however, capacity remains limited.
• Johannesburg / Gauteng depots are largely operational however operating hours are impacted. Trucking operations are also starting up however capacity remains limited and is available on short haul only.
• Majority of the rail corridors remain closed
• Port Elizabeth and Cape Town Ports, Depots and Trucking remain fully operational.

As the situation remains fluid,  we will continue to update you regularly. We understand that the situation continues to put strain on your business as well as on our economy. The safety of staff, customers and the cargo entrusted to us remains of paramount importance.

We will continue to support you whilst we monitor the situation and keep all stakeholders informed. We remain contactable via all our usual channels and look forward to hearing from you.

National Customer Service Contact Number: 021 408 6888

National Customer Service Email address

• za.export@maersk.com for export queries
• za.import@maersk.com for import queries
• sales.support@maersk.com for sales support

National After-Hours Contact Numbers

Imports After hours: 083 786 7145
Exports After hours:083 796 6415
Reefers After hours: 076 333 0399

We thank you for your partnership with this process

July 15, 2021 - Update 8

Here is our latest update on the civil unrest gripping parts of the country

From this afternoon’s update

• Durban/KwaZulu Natal terminals slowly starting to resume operations.
• Trucking and Depot activities in Durban have a high likelihood of resuming operations tomorrow, this includes both Maersk owned and third party Depot service providers.
• Johannesburg / Gauteng for the most part remains shut down, however, there are some depot’s and trucking operations starting up on a smaller scale and these are being managed on an appointment basis.
• Majority of the rail corridors remain closed and we await further information as to when operations will resume.
• Port Elizabeth and Cape Town Ports, Depots and Trucking remain fully operational.

As the situation remains fluid, we will continue to update you regularly. We understand that the situation continues to put strain on your business as well as on our economy. The safety of staff, customers and the cargo entrusted to us remains of paramount importance.

We will continue to support you whilst we monitor the situation and keep all stakeholders informed. We remain contactable via all our usual channels and look forward to hearing from you.

National Customer Service Contact Number: 021 408 6888

National Customer Service Email address

• za.export@maersk.com for export queries
• za.import@maersk.com for import queries
• sales.support@maersk.com for sales support

National After-Hours Contact Numbers

Imports After hours: 083 786 7145
Exports After hours: 083 796 6415
Reefers After hours: 076 333 0399

We thank you for your partnership with this process

July 15, 2021 - Update 7

Here is our latest update on the civil unrest gripping parts of the country.

From this morning’s update:

• Durban/KwaZulu Natal remains shut down. Johannesburg / Gauteng whilst shut down sees some depot’s and trucking operations starting up on a small scale and subject to appointments.
• Durban ports, with the exception of Pier 1 and 2 which are semi-operational, remains shut due to lack of labour, all trucking has ceased and depots are closed.
• FR has declared force majeure and all coast to Gauteng rail corridors have been closed.
• Port Elizabeth and Cape Town ports, depots and trucking remain fully operational

As the situation remains fluid, we will continue to update you regularly. We understand that the situation continues to put strain on your business as well as on our economy. The safety of staff, customers and the cargo entrusted to us remains of paramount importance.

We will continue to support you whilst we monitor the situation and keep all stakeholders informed.
We remain contactable via all our usual channels and look forward to hearing from you.

National customer service contact number: 021 408 6888

National customer service email address

• za.export@maersk.com for export queries
• za.import@maersk.com for import queries
• sales.support@maersk.com for sales support

National after-hours contact numbers

Imports After hours: 083 786 7145
Exports After hours: 083 796 6415
Reefers After hours: 076 333 0399

We thank you for your partnership with this process.

July 14, 2021 - Update 6

On this 3rd working day of Civil Unrest in South Africa we will continue to share updates relating to our Office and Counter Hours as well as operations across our Depots and Terminals. During these turbulent times with impacts being faced by many across the country in terms of personal safety and mental wellbeing, our commitment is to ensure we provide reliable and updated information towards your supply chain concerns. Please do engage with us, either through your Sales or Customer Experience Partner, towards exploring solutions and available alternatives at this time.

From this morning’s update

• Durban/KwaZulu Natal and Johannesburg/Gauteng are essentially shut down.
• Durban ports, with the exception of Pier 1 and 2 which are semi-operational, remains shut due to lack of labour, all trucking has ceased and depots are closed.
• TFR has declared force majeure and all coast to Gauteng rail corridors have been closed.
• Port Elizabeth and Cape Town ports, depots and trucking remain fully operational

As the situation remains fluid, we will continue to update you regularly. We understand that the situation continues to put strain on your business as well as on our economy.
The safety of staff, customers and the cargo entrusted to us remains of paramount importance.

We will continue to support you whilst we monitor the situation and keep all stakeholders informed.
We remain contactable via all our usual channels and look forward to hearing from you.
National Customer Service Contact Number: 021 408 6888

National Customer Service Email address

• za.export@maersk.com for export queries
• za.import@maersk.com for import queries
• sales.support@maersk.com for sales support

National After-Hours Contact Numbers

Imports After hours: 083 786 7145
Exports After hours: 083 796 6415
Reefers After hours: 076 333 0399

We thank you for your partnership with this process.