Bringing customer focus closer to your business

Set up and manage digital retail spaces with Maersk E-Partner.

Overcome marketplace complexities

A significant proportion (70-90%) of online sales happens through marketplaces. The Asian marketplaces differ in terms of operations and customer engagement. Designing a successful e-commerce business strategy calls for a thorough understanding of marketplace complexities.

It’s not only the rules and tools that change as per the marketplaces but also the scale and nature of merchandising. Engagement rates, means of traffic generation and extent of localisation also depend on a given marketplace.

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Get a grasp of Maersk E-Partner

An enabler service, Maersk E-Partner provides technology and services that allow you to make the most of your eshop. The service caters to the individual requirements of each digital purchase point and enables you to optimise the process of selling. Integrated with all major marketplaces in Asia, Maersk E-Partner can help you expand your footprint in one of the fastest growing regions of the world.

The video offers comprehensive insights into the basics of Maersk E-Partner. Get to know how the service can help you build operational efficiency.

Leverage regional nuances

Marketplaces in Asia are characterised by typical consumer behaviour and preferences. Your e-commerce strategy needs to integrate regional specificities into operational procedure.

Maersk E-Partner banks on local talent to help your brand make the most of the region’s language, traditions and culture. Access an array of advantages that can boost your eshop, including:

  • World-class IT infrastructure
  • Automatic data reports and analytics
  • Online marketing strategies to drive traffic
  • Access to an efficient cross-border e-commerce model
  • Artificial Intelligence (AI) chat analysis
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Enjoy a gamut of services that promote online sales

Maersk E-Partner offers end-to-end or individual services that enable you to achieve sales target. The set of strategic services includes:

Optimized pricing pictogram

Online store trade partner services

  • Operation strategy
  • Marketing campaign and demand generation
  • Campaign design and execution
  • Merchandising and Product Detail Page (PDP) improvements
Applying with us

Order Management System (OMS)

  • Multi-channel support in China and Southeast Asia
  • Inventory allocation across channels
  • Full order lifecycle management
  • System integration and connectivity
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Marketing and traffic generation

  • Strategy and budgeting
  • Performance marketing
  • Influencer engagement
  • Online brand building

Customer care services

  • Service channels
  • Service models
  • Review management
  • Communications and reporting 

Data analytics

  • Sales and performance 
  • Consumer behaviour analysis
  • Traffic analysis
  • Insights and recommendations

Benefit from a pan-Asia presence

Maersk E-Partner is operational in almost all of Asia with offices in Shanghai, Shenzhen, Hong Kong, Kuala Lumpur and Bangkok.
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