​Customer Experience Team Lead

Mississauga, Ontario

Are You Ready to Navigate the Future of Global Trade?

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility and continuously setting new standards for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

What we Offer:

• Dynamic Environment: Work in a high-paced environment where every day brings new challenges and opportunities.

• Valued & Recognized: Join a culture where your efforts are valued, recognized, and rewarded.

• Collaborative Spirit: Join forces with amazing colleagues who share a deep commitment to our values and go the extra mile for our customers, society, and each other.

About the role:

As a Customer Experience Team Lead at Maersk, you will be a key player in our mission to deliver outstanding service to our clients post-onboarding. This role involves a blend of tasks that ensure our clients receive seamless support and expert management throughout their journey with us. 

In this role:

• You will manage multiple customer channels

• You will Handle case management efficiently

• You will onboarding new clients and nurture ongoing relationships

• You will oversee contract negotiations and dispute resolutions

Management Responsibilities: 

This position requires leading a team with full lifecycle responsibilities—from hiring and firing to coaching and performance reviews. You will set directions, develop business and operational strategies, and implement business plans focusing on both short—and long-term objectives.

What you bring:

• You possess advanced problem-solving skills, including root cause analysis and corrective action implementation.

• You have excellent communication skills, capable of conveying complex information clearly and persuasively.

• You are highly customer-focused and thrive in high-pressure environments.

• You bring 3-5 years of experience in transportation or logistics, preferably in supply chain management.

• Previous client or program management experience is a significant advantage.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.