A.P Maersk Cameroon is looking for a candidate to take the role of Onsite IT Support Intern in Douala (6 months internship Renewable). The position holder will be part of the onsite Technology team responsible to managing Onsite IT infrastructure in close working with the team.

His/Her Focus will be on providing on the ground support for end user workplace services, datacentres, projects, asset management, procurement and VIP users. The team will also be called on to support remote support desks for tasks that require onsite intervention and also for critical incidents that impact the business unit and operations.

Key responsibilities:

• Provide onsite support to all supported Transport & Logistics brands and business Units (as appropriate) for incidents / requests assigned to the Onsite Technology.

• Provide support for activities pertaining to Asset Life Cycle management (Install / Move / Add / Change / Decommission) support for IT equipment (PCs, Laptops, Printers, Servers).

• Support and advice for Facilities Management/Office Services regarding office move planning.

• Support Hardware and Software asset management/ tracking/ auditing for devices not connected to the network and according to Maersk Line global processes.

• Engage with business to conduct IT clinics / training as appropriate.

• LAN cabling troubleshooting and coordinate for troubleshooting other local IT infrastructure issues.

• On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements.

• Support for other locations/offices as appropriate (geographical scope for service coverage to be confirmed – this could require some national travel).

• Ensure Cyber Security standard processes are followed for services provided.

• Provide VIP support to selective customers as per SLA and agreement.

• Assist respective Area IT Lead with procurement of requested hardware according to Maersk purchasing procedures.

• Act as local project assistant for hardware/software upgrades, country cluster and/or regional consolidation activities and other agreed technical projects.

Main Requirements:

• Have a Computer science degree.

• Fluent French and English.

• Should have worked with large organizations having global presence whereby experience would include interaction with virtual teams and remote support.

• Should be well versed with handling of onsite infrastructure components including but not limited to end user computing and datacentre equipment.

• Must have engaged and supported VIP users for various catalogued requirements and be a good communicator both orally and in written form.

• Should be able to establish a good working relationship with vendors responsible for delivery of services and other peer groups within the same support function.

• Coordination with external vendors for local requirements should form part of the skillset as it would require knowledge of local regulations and customs to facilitate delivery of products and services.

• Soft skills:

  • Time management

  • Effective communication

  • Customer service

  • Initiative

• Technical skills:

• Exposure and working experience with latest standards in hardware for desktops, printers, end user mobility devices / services, datacentres

• Working knowledge of Microsoft products (Windows10 OS + O365) and basic troubleshooting skills

• Working knowledge around collaboration tools like Video conferencing, IP Softphone / hardphone, and MS Teams Live events etc.

• PC hardware and peripheral troubleshooting skills (including IP printers)

• Working knowledge of server and network troubleshooting

• Knowledge of File and Print services and Active Directory

• Understanding of basic Service Delivery concepts (ITIL)

Note: Please make sure to apply before the 1st of September.

#LI-DS1

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

 

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.