Lead User Researcher

Job title: Lead User Researcher

Maersk, a global leader in shipping and logistics, is dedicated to optimising the user experience across our extensive portfolio of products and services. We prioritise data-driven decision-making and cross-functional collaboration to deliver world-class user experiences.

We are seeking a lead user researcher with a specialisation in end-to-end journey mapping and user research to join our strategic design team.

Are you a seasoned designer or researcher with a profound ability to unveil and communicate user insights?

Do you have experience with creating user journeys and/or service blueprints?

If so, we invite you to expore this opportunity to join Maersk, where your expertise will shape the future of our user experiences.

Key responsibilities

• Work with a wide range of stakeholders to help craft research objectives and research approaches.
• Conduct exhaustive end-to-end journey mapping research to uncover pain points and identify opportunities for improvements within our user experience.
• Execute and analyse user research studies, encompassing surveys and in-depth interviews.

Qualifications

• Bachelor's or Master's degree in design, human-computer interaction, psychology or related field.
• Demonstrated experience (minimum 5 years) in conducting user research.
• Profound expertise in user research methodologies, including moderated and unmoderated tests and contextual inquiries.

What we offer

• Opportunities to work on groundbreaking projects alongside a globally diverse and talented team.
• Access to professional development resources and the tools to expand your skillset.
• An inclusive and collaborative work environment that recognises and awards your contributions.
• The chance to make a substantial impact of the user experiences of Maersk's innovative products and services.

How to apply

• Upload or link to your portfolio that demonstrates your research and journey mapping process and deliverables.
• Please note: For this role we are not looking for pixel-perfect interfaces - we are particularly interested in your user research and journey mapping cases.

Having substantial operations in 130 countries, we work across continents, across cultures and with individuals from all walks of life. This drives our ambition to create equitable and inclusive workplaces where every individual can have a sense of belonging. As an equal opportunity employer, we do not discriminate on the basis of age, ancestry, national or ethnic origin, race, sex, gender identity or expression, marital status, parental or caring status, religion or belief, physical or mental disability, long term health conditions, pregnancy or parental leave, protected veteral status or any other classification protected by applicable law. We actively work to address systemic bias and support representation. We therefore encourage all to apply and let us know if you require any reasonable adjustments to be made for your recruitment process. Learn more at https://www.maersk.com/careers/diversity-equity-and-inclusion

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.