HUB Solution Lead

Running The Business

Customer outcome

• Connect our customers as per contractual delivery promise (DP1/3 and 10) in conjunction with Ocean / Feeder fulfilment teams / Area CX & Delivery / GSP and Terminals.
• Provide alternatives to minimize customer impact in case not connecting as planned.
• Safeguard a successful delivery on Value Added Service (VAS) with terminal operators.
• Customer campaigns/seasonality’s follow up in close contact with Areas and Fulfilment teams.

Operational excellence

• Coordinate execution planning (2-4 weeks) with all teams (Fulfilment / Area) to ensure customer outcomes & asset capabilities are secured.
• Lead and execute individual vessel game plans (0-72 hours) in coordination with Area CX / Fulfilment
• Review and track real time progress against gameplan and drive all stakeholders to common outcome.
• Ensure asset turnaround and connections as per specs. Contribute to a strong network reliability. Investigate root causes for deviations to plans and adopt measures to avoid recurrence.
• Minimize idle time waste in collaboration with Hub terminals, driving actions to reach Maersk standards of excellence.
• Lead & coordinate with respective fulfilment teams in maintaining export, transit and import dwells (including Flex-Hub & longstanding). Steer cargo advancement opportunities and recovery actions in line with thresholds.
• In event of crisis (port disruption / strike and or vessel / cargo incident alongside), participates in relevant CMT and supports crisis management team locally with various stakeholders (agents / authorities / etc.)

Improving The Business

• Resolves customer pain points / experience (delivery touchpoint) in collaboration with Area / Ocean Fulfilment and Terminal

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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