Direct Transport Customer Experience Consultant
Opportunity
This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
We Offer:
At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics, and cars. No matter our role in the Region, our end goal is to simplify the lives of our customers through integrated logistics. This is done through seamless processes, best in class digital solutions, and great customer service. So, we offer:
Results orientation.
Improved commercial and leadership capabilities.
Interaction within broader Area for best practice sharing.
Creating network within the global organization
Understand market and customer drivers.
Improve understanding of how best to generate profit for Maersk.
Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk's leadership position and contributing to the continuous success of the Maersk Burkina Faso organization.
Main responsibilities:
Updating/creating customer specific Internal Operating Processes.
Adhering to the standard process and customer specific Internal Operating Processes and monitor respective KPI’s
Be the primary point of contact for customers and act as an advocate for the customer internally
Ensure smooth execution of the end-to-end shipment by working closely with customer and internal stakeholders
Identify and execute upselling opportunities • Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
Own customer experience. Contribute to achieve best-in-class Customer Experience
Proactively involve in project rollout and actively seek out continuous improvement opportunities.
Key Requirements:
University degree (preferably in Marketing & Sales or Business – related course) is required.
Minimum 2 years customer service or sales experience.
Experience in shipping/logistics industry will be preferred. Must be willing to learn fast.
Proficient use (above average skill) in the use of Microsoft office tools i.e., excel, word and power point etc.
Strong interpersonal and communication skills.
Passion for Customer Experience.
Pro-active person with a service-oriented mindset.
Dedicated, decisive and result orientated with a can-do attitude.
Likes to get it right the first time and can look ahead to avoid issues from happening.
Comfortable with change management and capable of delivering high quality before, during and after transformation.
Good process understanding and digital proficiency.
Comfortable with working with multiple items at the same time whilst keeping quality in focus.
Well organized, efficient, and effective.
An excellent team player.
Good moral compass and ability to work the Company’s values.
Fluency in both English and French
Our recruitment process:
Please Make sure to Apply before the 25th of October .
If your profile matches job requirements, our recruiter will get in touch to share more about the role and get to know you better.
If successful, you will discuss the role with the Line Manager and his team.
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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.