Customer Implementation Specialist

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.  
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. 

This role can be based at any of our UK offices

The Role

• Support to Implementation Managers throughout the project

• Producing, maintaining and help in updating the required project documentation

• Facilitating and management of internal and external project calls, as required

• Follow-up and updates on project plan, meeting minutes, risk register, project charter and other project related documents

• Support in preparing, maintaining, and distributing project updates along with the IM Manager

• Update of relevant Project systems logs

• Assistance in creating SOPs/IOPs as well as respective process flows, sharing them with the desired stakeholders and updating on a continuous basis

• Ensure that project documents are appropriately stored and accessible to others within IM team

• Leading with regular and ad-hoc tasks, depending on the project and customer requirements

Role Responsibilities

• Project Management and Implementation

• Supporting Implementation projects in adherence to the Maersk implementation methodology as well as Client requirements

• Writing and agreeing the content of the Standard Operating Procedures as well as supporting creation of Internal Operating Procedures in conjunction with Customer Service

• Provision of comprehensive status updates on project and implementations to stakeholders as well as senior management when required

• Customer Process Development

• Become an ‘Operational Excellence’ ambassador and encourage operational and customer service staff to apply best practice

• Actively seek out processes within internal or external environment that can be improved or streamlined using acquired knowledge and project methodology

• Taking accountability for a part of the Customer programs where required, scoping out, developing and finalizing projects with the whole supply chain structure

• IT System Applications

• Provide expertise, and training in the use of Maersk SCM operating applications / platforms.

• Support system implementation / application demonstrations where required.

• Be a monitoring conduit between the Client and Maersk EDI team to ensure the required outcome of the project

• Support of new business/staff 

• To support new business activity within the customer service teams as required. This involves working closely with internal stakeholders to ensure new business is implemented effectively.

• Support the provision of training to new staff as and when required.

• Provide IT system training and support where requested across the business.

Key Competencies

Technical skills:

• Strong IT skills (MS Office incl. Excel, PowerPoint, MS Project optional)

• Good time management

• Continuous Improvement techniques and metric driven are an asset

• Outstanding verbal, written and presentation skills

• Strong knowledge of Maersk operational systems (desirable)

• Project Management skills (desirable)

Behavioral

• Assertive/decisive and pro-active

• High sense of urgency and persistence as well as responsibility and accountability

• Confidence in dealing with people and building relationships

• Quick learning of new processes and systems, ability to adapt into new environments

• Self-starter and being able to work independently, delivering required results without constant supervision

• Open to challenges and positive about change management

• Customer centric

Experience & skills

• An experienced individual with strong communication and time management ability.

• An ability to juggle several conflicting tasks and priorities work.

• Ability and aptitude to work unsupervised.

• Understanding and passion for driving Operational Excellence in the business

• Experience of working with wide variety of complex operational and commercial challenges.

• Excellent communication and influence skills.

• Being a team member supporting the area teams proactively.

• Good proficiency in verbal and written communications.

• Entrepreneurial mindset and ability to think outside the box for solutions.

• Attentive to details and demonstrates problem solving skills.

• Must have a result or goal-driven mindset.

• Understanding of logistics products is desirable.

• Experience in shipping, forwarding or logistics, with understanding of UK inbound processes, origin consolidation and purchase order management is a plus.

What we offer:

• 25 days annual leave with the option to buy or sell 5 days
• Annual bonus and pension scheme
• Family-friendly benefits and retailer discounts through our Benefits partner.
• Access to our Employee Assistance Program with free access to mental and financial health tools.
• For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results.
• Whilst the role is advertised as full-time we would be happy to discuss possible flexible working options.

#LI-SM2 #LI-Hybrid

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.