Customer Experience Consultant - Direct Transport
Opportunity
As a Customer Experience Consultant - Direct Transport, you will be part of a dynamic team responsible for handling day-to-day customer interactions. Your primary responsibilities will focus on efficiently providing services to customers once they are onboarded in the Maersk environment. You will manage the end to end shipment process in compliance with all company procedures and look after Essential Services customers.
Key Responsibilities:
Handling inquiries: Promptly and effectively address customer inquiries through various channels.
Issue resolution: Resolve customer issues and complaints according to established procedures, seeking quick and satisfactory solutions.
Reporting: Download and elaborate reports out of our website.
Commercial - Identify opportunities and additional customer needs.
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management
Requirements:
Education: Bachelor's degree or equivalent is desired
Experience: 2 year of experience in customer service or customer experience in the Logistics industry ideally involving commercial support.
Proactive mindset
Proficient in handling difficult conversations.
Strong data analysis skills.
Language: Advance English level.
MS Office: Intermediate.
Customer orientation: Strong focus on customer satisfaction and problem resolution.
Effective communication: Excellent verbal and written communication skills to interact with customers clearly and concisely.
Adaptability: Willingness to work in a dynamic and changing environment..
- Attention to detail: Meticulous in task execution and information management.
If you have been reading so far, we’re glad to see you are interested!
Use your skills to make a difference and join a global leader as we embark on an industry-defining digital transformation that will revolutionize trade! Apply now!
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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
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