Claims Manager Apapa Terminal & Nigeria

Are you ready to embark on an exciting career journey in the dynamic world of terminal operations? APM Terminals is a global leader in port and terminal management. As part of the A.P. Moller-Maersk Group, we're dedicated to delivering excellence in container handling, logistics solutions, and maritime services across the globe.

At APM Terminals, we pride ourselves on fostering a culture of innovation, collaboration, and operational excellence. With a presence in over 70 countries and a commitment to sustainability, we offer unparalleled opportunities for growth and development in a diverse and inclusive environment.

Join us as we continue to shape the future of global trade and make a meaningful impact on communities worldwide. Discover your potential with APM Terminals and become part of a team that's redefining the industry standards. Apply now and let's build a brighter future together!

As the Claims Manager Apapa Terminal and Nigeria, you will have the opportunity to take ownership of the customer experience and related claims processes. You will own driving continuous improvement of process performance, serving as the main point of contact for customers and internal stakeholders regarding claim-related issues, guiding customers and colleagues in claims handling processes, facilitating recoveries from third parties, and providing recommendations for claims prevention and corrective measures. This role requires a customer-centric mindset, strong communication skills, and the ability to lead and implement process improvements. If you’re a leader, passionate about enhancing the customer experience and driving positive change, we encourage you to apply for this role.

KEY RESPONSIBILITIES:

• Managing the function budget 
• Negotiating the annual premiums and drive improved terms with insurance partners
• Own and drive improvements in key performance indicators related to claims, including but not limited to, incident frequency, claims ratios, recovery rate, etc.
• Oversee the handling of all types of claims and ensure timely and accurate processing of claims in accordance with relevant policies and legal requirements.
• Deliver on Customer Satisfaction through focused initiatives and targeted improvements basis customer feedback.
• Ensure services are delivered to the customers as promised, with relevant root cause analysis being done and ensuring that customers are kept informed of relevant deviations.
• Empower teams to solve customer queries faster and accurately, first time.
• Collaborate with internal stakeholders as well as external parties and maintain clear and effective communication to facilitate the claims process.
• Maintain detailed records of all claims and related activities.

WHO WE ARE LOOKING FOR:

• A bachelor’s degree in business administration/ Insurance/ actuarial sciences/ logistics/ supply chain management/ law/ or a related field. A master’s degree or professional certifications in claims management, risk management, or a related area can be an advantage.
• Significant years of experience in claims management, preferably within the logistics, shipping, or terminal operations industry.
• Background in handling customer inquiries and resolving complaints.
• Experience in identifying, assessing, and mitigating risks associated with claims.

If you have been reading so far, we are glad to see you are interested! If you could see yourself in this role, we are very much looking forward to your application.

OUR RECRUITMENT PROCESS:

• Please submit your application in English (if you can)
• Deadline for application is 19th July 2024
• If your profile matches job requirements, our recruiter will get in touch to share more about the role and get to know you better
• If successful, you will discuss the role with the Line Manager and his team

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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