Air Operations Specialist

AIR Operations Specialist

Elk Grove Village, IL (Hybrid role requiring 3-2 days in the office per week, with working days from Tuesday to Saturday)

We Offer:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

The opportunity:

We are seeking a highly skilled and customer-focused AIR Operations Specialist to join our team! As a key point of contact for our customers, you will be responsible for delivering exceptional customer service, ensuring smooth execution of airfreight shipments, and driving business growth through upselling opportunities.

Key Responsibilities:

• Build and maintain strong relationships with customers, understanding their business needs and service requirements

• Proactively serve customers to achieve best-in-class customer service

• Execute end-to-end airfreight shipments, working closely with internal stakeholders

• Adhere to processes and standards, ensuring compliance and meeting KPIs

• Identify and execute upselling opportunities to drive business growth

• Communicate proactively and professionally with all stakeholders

• Collaborate with internal teams, including Warehouses, Commercial, Product, and Global Service Centres

• Support other functional groups, including Revenue Management, Compliance, Claims, and systems testing

We are looking for:

• High School Diploma or equivalent; Bachelor's Degree in a related business area preferred

• 1-2 years of experience with airfreight process knowledge

• Strong customer-centricity and interpersonal skills

• Excellent communication and problem-solving skills

• Ability to work in a fast-paced environment with composure and perseverance

• Collaborative and action-oriented with a focus on operational systems

• Microsoft Office proficiency (Outlook, PowerPoint, Excel, Word)

• English language proficiency (written and spoken)

• CargoWise experience preferred

• Dangerous Goods certified preferred 

Company Benefits:

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible)

And more!

Pay Range: $53,000-$59,000*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.